Terms & Conditions

LEORON Institute operates through its global network of companies across more than ten countries. These Terms and Conditions apply universally to all training programs offered by LEORON, as presented on its official website and course brochures.

1. Payment Terms

• 100% payment of the amount in maximum 15 days upon the receipt of the invoice.
• The payment shall be conducted either in cash, credit/debit card, cheque or bank transfer. We accept payments online using VISA and MasterCard credit card in AED (or any other currency)
• If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection
• The price displayed on LEORON website and course brochures excludes any applicable withholding tax, duties, taxes, and transfer-related charges, which shall be borne by the client, if applicable.
• Minors under the age of 18 are prohibited to register as a User of this website and are not allowed to transact or use the website.
• The cardholder must retain a copy of the transaction records and Merchant policies and rules.

2. Cancelation and Postponement Policy

• All cancelations and postponements shall be done in written form.
• In case of postponment or cancelation by Client:
  • No cancelation fee if the cancelation/postponment takes place not less than 14 days prior to the beginning of the course.
  • Postponements made less than 14 days before the scheduled course start date will incur a 50% fee of the total course cost.
  • Cancellations made less than 14 days before the course start date will incur a 100% cancellation fee of the total course cost.
  • In case of client’s postponment or cancelation, not less than 14 days prior to the beginning of the course, LEORON will issue a credit note stating that the paid amount can be used for participation in any of the company’s courses scheduled in a period of 12 months from the date of the credit note.
• In case of postponment or cancelation by LEORON:
  • A 100% refund shall be applicable if LEORON decides to cancel the event – the client has an option to receive a credit note which can be used for any course for a period of 12 months.

3. Complaints and Refunds Procedure

a. LEORON acknowledges the following types of complaints as valid:

i. Incorrect or inappropriate course content or training materials.

ii. Significant discrepancies between the invoiced and actual course duration.

iii. Inappropriate or offensive conduct by a LEORON trainer.

iv. Unsatisfactory training delivery.

b. Complaints must be submitted in writing with sufficient detail to allow LEORON to provide an official response.

c. All complaints and related inquiries must be sent to [email protected]

d. LEORON will officially respond within seven (7) days from the date of receipt.

4. Selection of Trainer and Location

Selection of the trainer and training location shall be at the discretion of LEORON. Every effort shall be made to maintain continuity, but, if necessary, LEORON can change the trainer and training location any time prior to commencement of the course.

5. Intellectual Property

The copyright, intellectual property and design rights of the learning materials are property of LEORON and its expert trainers. It cannot be copied, shared or reproduced without prior written consent of LEORON.

6. Health and Safety

The clients must confirm to and comply with the Health and Safety Policy and Procedures as laid down by LEORON or its partner organisations, when the course is delivered in external premises.

7. Force Majeure

LEORON Institute shall not be held liable for any failure or delay in performing its obligations under these Terms and Conditions due to circumstances beyond its reasonable control. Such circumstances include, but are not limited to, natural disasters, acts of war, terrorism, pandemics, governmental restrictions, labor strikes, or any other event that renders performance impracticable. In the event of a force majeure situation, LEORON will make reasonable efforts to reschedule the affected training programs or provide alternative solutions. However, any such delays or modifications shall not be considered a breach of contract, and no refunds or compensation shall be provided for disruptions caused by force majeure events.

These terms and conditions apply across all LEORON Institute entities worldwide and are subject to applicable laws in the respective countries of operation.

Learner Protection Commitment Protocol