•Traditional strategic planning models and quality-based strategic planning models: Hoshin and Scenario Based Models
•Why strategic quality management?
•Immediate consequences of not applying this approach
•Future benefits from strategic quality planning
•An organizational strategic approach to systems and processes
•Applying the tools of quality to support fact-based strategic decision making
•In-class workshops: FMEA related to strategic quality leadership ( using brainstorming and affinity diagrams as a basis)
•Self-assessment
•Leader or manager
•Traits of leadership
•In-class exercise: gap analysis tool, manager, company, and employee evaluation
•Developing a culture of strategic organizational excellence through leadership for the New Millennium
•Cultivating leadership development
•Emotional intelligence
•Human factors engineering
•Retaining employee intellectual capital
•Aligning human resources, operations, and marketing using quality principles and tools to assure the continuous development of intellectual capital
•Challenges and opportunities
•Being proactive and visible as a leader
•In-class exercise: Traditional SWOT extended to •Hoshin Kanri to demonstrate how quality-based quantitative tools can impact strategic planning
•Evaluate survey of leadership related to concerns and needs of organizations in the next decade
•In-class workshops to conduct organizational self-evaluation for implementation of Quality based strategic
•Develop company-specific action plans at the functional and operational levels (Summarizing quality tools applications in sequential bundles)
Strategic next steps planning