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PCLC
Professional Certificate in Leadership & Communication

English
Intermediate to Advanced
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Course Overview

Organizations today are confronted with an ever-expanding array of challenges. To navigate this terrain successfully, leaders must possess a profound understanding of the psychological underpinnings that drive human behaviour.

Mastery of this empowers leaders to forge deeper connections, inspire unwavering loyalty, and unleash the full potential of their teams. Moreover, adept communication and influence skills are the linchpin of effective leadership, enabling leaders to captivate hearts, articulate visions with clarity, and propel teams towards shared goals.

By developing leaders who grasp these critical nuances, organizations not only cultivate a culture of resilience and innovation but also emerge as trailblazers in their industries, driving unparalleled success and sustained growth.

This 5-day program will help leaders develop their communication style, improve critical thinking, decision making, social intelligence and develop as an effective leader. It will develop their writing and public speaking skills so they can articulate their ideas more persuasively to achieve better outcomes.

Blerta Isai M.
Training Adviser
[email protected]
Let’s talk on WhatsApp

Key Takeaways

1
Learn the psychological drivers of the workplace to develop effective working relationships, increase political intelligence, and improve stakeholder management.
2
Understand the importance of communication and trust in developing culture to more easily align the team’s efforts with organizational strategic goals.
3
Learn to recognize the motivational factors that influence individual and team performance and the role of the leader enable and empower progress.
4
Identify when and how to employ a variety of communication styles to influence both in written and spoken forms.
5
Understand the role of formal and informal authority and how to develop effective interpersonal communication skills in both.

Harvard University
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Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. Harvard faculty are engaged with teaching and research to push the boundaries of human knowledge. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study. Established in 1636, Harvard is the oldest institution of higher education in the United States. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world.

Course Outline

Day 1: The Psychological Drivers of Leadership
Exploring your leadership philosophy
  • Leadership Vs Management and the need for both
  • Leadership models and their significance to task performance, culture and relationships
  • Leadership behaviors and source of power – Formal vs Informal Authority
  • Identification and development of leadership styles and behaviors.
  • How do we measure leadership?

 

Understanding the psychology of workplace behavior
  • The role of trust and respect in effective team leadership
  • The behavior & communication process model
  • Bias and how it impacts critical thinking and decision making
  • Types of workplace relationships & power dynamics
  • The Psychological Contract and its effect on the employer/employee relation
  • Individual Differences: Personality and Behavior
Emotional intelligence to understand and manage your own and other’ emotions
  • Understand the concept and significance of emotional intelligence in leadership.
  • Enhance self-awareness to recognize and manage personal emotions effectively.
  • Develop techniques for regulating emotions under pressure and fostering resilience.
  • Cultivate empathy and interpersonal skills to build strong relationships with team members.
  • Introduction to key psychological theories (e.g., Maslow's Hierarchy of Needs, Herzberg's Two-Factor Theory).
  • Exploring intrinsic and extrinsic motivators.
Organizational culture and its affect on the workplace relationships
  • Creating the right working environment for trust and collaboration
  • Team Values and its effect on how the team works
Day 2: Developing High Performance Team Culture
From a working group to a high performing team
  • Understand the characteristics and benefits of high-performance teams.
  • Identify factors that contribute to team effectiveness and cohesion.
  • Develop strategies for building trust and fostering open communication within teams.
  • Explore techniques for setting clear goals and roles, promoting accountability, and managing conflicts.
  • Cultivate a culture of continuous improvement and innovation within the team.
Active listening for efficient working relationships
  • Creating a climate for Trust, Confidentiality and Open Communication
  • Understand the importance of active listening in effective communication and leadership.
  • Develop empathy and understanding through active listening.
  • Identify barriers to effective listening and learn strategies to overcome them.
Delegation and accountability for higher performance
  • Forming, Storming, Norming, Performing Team Development; Tuckman’s Model
  • Collaboration to achieve higher productivity.
  • How to build a balanced team to achieve objectives.
Receiving and responding appropriately to feedback
  • Learn strategies for resolving conflicts and managing difficult conversations.
  • The importance for continuous development of the team and the individual
  • Self-Confidence in approaching various situations and dealing with them positively.
  • Cultivating Resilience and Adaptability
  • Receptiveness to Feedback and using it positively to further enhance performance.
  • Showing Appreciation for your colleague to know that you value them.
Developing and improving your Interpersonal skills
  • Understand the importance of interpersonal skills in leadership and professional success.
  • Develop effective communication techniques for different situations and audiences.
  • Build rapport and establish trust with colleagues, clients, and stakeholders.
  • Enhance teamwork and collaboration through active listening and empathy.
  • Apply interpersonal skills to diverse leadership and workplace scenarios.
  • Practice non-verbal communication skills to enhance listening effectiveness.
Day 3: Stakeholder Management and Political Intelligence
Understand the importance of stakeholder management in organizational success.
  • Identify key stakeholders and analyze their needs, interests, and expectations.
  • Develop strategies for engaging and communicating with stakeholders effectively.
  • Learn techniques for building trust and rapport with stakeholders.
  • Navigate stakeholder conflicts and competing interests.
  • Develop an actionable stakeholder management plan to achieve organizational goals.
  • Effective techniques to communicate vision and strategy
  • Identifying, Classifying, Analyzing and Managing your stakeholders and using the right communication tools.
Political intelligence & negotiation
  • Negotiation, Persuasion and Influencing to achieve WIN/WIN outcomes
  • Problem Solving and Decision Making to identify, define and solve problems.
  • Leadership, flexibility and ability to adapt to changing circumstances.
  • Communicating effectively to achieve higher strategic alignment


 

Digital Simulation

In our immersive change management digital simulation, participants are immersed into the dynamic realm of organizational transformation, tasked with orchestrating a delicate balance between fostering a supportive and inclusive culture and managing diverse stakeholder expectations. Through interactive scenarios and real-time decision-making, participants will grapple with the complexities of change, devising strategies to inspire buy-in, build trust, and mitigate resistance. With each strategic move, participants will witness the ripple effects of their actions, shaping the organizational landscape and propelling the change journey forward.

Delegates with compete in teams to analyze the scenario, evaluate the stakeholders and negotiate on strategy. Every action they make has consequences and feedback to inform their next decision.

Day 4: Communication Structure
Understand the importance of communication structure in conveying messages effectively.
  • Learn different communication structures and when to use them.
  • Develop techniques for organizing information logically and coherently.
  • Enhance message clarity and comprehension through effective structuring.
  • Practice adapting communication structure to different audiences and purposes.
Effective writing to achieve simplicity of expression, accuracy of content and brevity of style
  • Understand the importance of effective business writing in professional communication.
  • Develop strategies for structuring business documents for maximum impact and readability.
  • Apply business writing principles to various communication formats, including emails, reports, and proposals.
Understand the importance of data presentation in conveying complex information.
  • Learn best practices for organizing and visualizing data to enhance clarity and comprehension.
  • Develop techniques for creating compelling data narratives that resonate with the audience.
  • Enhance presentation skills to deliver data-driven insights with confidence and impact.
Understand the importance of effective crisis communication in managing emergencies and preserving trust.
  • Learn best practices for developing crisis communication plans and protocols.
  • Develop techniques for delivering clear, timely, and empathetic messages during crises.
  • Enhance skills in managing media inquiries and navigating public scrutiny.
  • Explore strategies for engaging and reassuring stakeholders during times of uncertainty.
Building a compelling business case
  • Understand the principles of effective argumentation and the importance of structure in persuasion.
  • Understand the importance of compelling business cases in strategic decision-making.
  • Learn techniques for identifying business opportunities and assessing feasibility.
  • Enhance skills in articulating value propositions and outlining benefits.
Day 5: Presentation Skills and the Art of Rhetoric
Understand the principles of rhetoric and its role in persuasive communication.
  • Learn techniques for crafting persuasive arguments and messages.
  • Develop strategies for using persuasive language and rhetorical devices effectively.
  • Enhance skills in engaging and captivating audiences to influence their opinions and actions.
Understand the concept of executive presence and its importance in leadership and communication.
  • Learn techniques for projecting confidence, credibility, and authority during presentations.
  • Develop strategies for engaging and captivating audiences through effective storytelling and delivery.
  • Enhance non-verbal communication skills to convey gravitas and influence.
Psychological factor: Controlling nerves and stress management
  • Obtaining Feedback and Evaluation of presentations so to improve oneself
  • Practice overcoming nervousness and managing stage fright to deliver polished performances. 

 

Understand the key elements of compelling presentations and effective public speaking.
  • Develop strategies for captivating and connecting with audiences through dynamic delivery.
  • Enhance non-verbal communication skills to convey confidence and charisma on stage.
  • Practice overcoming nervousness and managing stage fright to deliver polished performances.
Understand the principles of effective storytelling and its importance in communication and influence.
  • Learn techniques for crafting engaging narratives that resonate with audiences.
  • Develop strategies for incorporating storytelling into various communication contexts and purposes.
  • Enhance skills in character development, plot structure, and narrative arc.
  • Practice delivering storytelling presentations with authenticity, passion, and impact.

Who Should Attend?

The course is designed for leaders who want to develop in any of the following areas:

Directors, senior managers, and leaders

HR and Training Managers and Directors 

Members of strategy units 

Desk Heads 

Members of innovation hubs

Heads of Departments and Units

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FAQ

What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +91 4 95 5711 or [email protected].
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.

Reviews

  • Review:
    IAMM Internal Audit Maturity Model
    In recognition of their dedication and contribution supporting IKEA Saudi Arabia in arranging training programs during 2017 & 2018, looking forward for more development and exciting effort this year. On behalf of IKEA Saudi Arabia, THANK YOU!
    Dalal Kutbi
  • Review:
    Certified Professional in Quality and Patient Safety
    Dating back to 2014, Mobily’s “LEORON” experience has grown from a single collaboration to a long-term partnership. We consider “LEORON” Institute as a strategic partner, whose contribution has been nothing but premium in equipping our staff with field-based knowledge and information. Past three years have resulted with an expanded collaboration with superior customer service and support. Best Regards,
    Turki S. Alsahaan
  • Review:
    Certified Professional in Quality and Patient Safety
    Since the partnership was signed between BAE Systems Saudi Development & Training and LEORON in 2017, we have been working together to offer the Saudi market a complete portfolio of training solutions benefiting from the wide and extensive experience of both parties. Recognizing the great success of this partnership, we are looking for further collaborations in the future that will position both companies as one of the leading training providers in Saudi Arabia. We thank the LEORON team for their full cooperation and continuing support, and look forward to further success together in the years to come.
    Emad Alrajih
  • Review:
    Certified Professional in Quality and Patient Safety
    We have been working with LEORON for the past two years and will be working with them again this upcoming year. The programs they delivered were fruitful and exciting and our organization has received positive feedback from the participants. What our organization aims to do is to provide at no cost training for all the private sector employees so that they may benefit from our offered programs in Innovation and Professional development. LEORON has helped us achieve this goal. We look forward to continuing this service and wish them the best of luck. Regards,
    Nasser M. Al-Subaie