ISECS

IBM: Interpersonal Skills and Effective Communication Strategies

→ Introduction to interpersonal skills

 → Importance of interpersonal skills in the workplace

 → Key components of effective interpersonal skills

→ Importance of effective communication in professional success

 → Overview of communication principles and strategies

 → Setting goals for enhancing communication skills

→ Developing active listening skills for improved comprehension 

→ Techniques for empathetic listening and paraphrasing 

→ Role-playing exercises to practice active listening

→ Strategies for structuring messages for clarity and impact 

→ Tailoring communication to specific audiences

 → Practice exercises in crafting and delivering clear messages

→ Understanding the role of non-verbal cues in communication

 → Techniques for enhancing non-verbal communication skills

 → Video-based activities to analyze and improve non-verbal cues

→ Techniques for handling difficult conversations with professionalism

 → Strategies for managing emotions during challenging discussions 

→ Role-playing scenarios to practice navigating tough conversations

→ Strategies for building and nurturing professional relationships

 → Developing rapport and trust with colleagues and clients 

→ Role-playing exercises and group discussions on relationship-building

→ Introduction to communication styles 

→ Self-assessment of individual communication styles

 → Understanding the strengths and weaknesses of different styles

 → Group discussion and sharing insights

 → DISC Theory and Models 

→ DISC Assessment 

→ Communicating effectively with different Stakeholders

 → Managing your assertiveness