•The stakeholders and their expectations
•Why, when, and how use the maturity model
•Strategic planning and maturity requirements
•Group discussion: Stakeholder expectations
•Five levels of maturity
•Six essential components
•Self-assessment steps
•Visualization power and benchmarking
•Case Study
•Key Process Areas Methodology
•Service and role of internal auditing
•People management
•Professional practices
•Performance management and accountability
•Organizational relationship and culture
•Governance structure
•What is the model telling you?
•How to leverage the model to improve the function
•The importance of fostering and strengthening stakeholder relationship