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HPICHuman Performance Improvement Certificate
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English
Intermediate
FACE 2 FACE
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Course Overview
Human performance improvement (HPI) is at the heart of talent development. As a results-based systematic process, HPI is used to identify, analyze, and address performance problems in the workplace and gives the TD professional a proven methodology to tackle performance gaps. This course provides you with an understanding of HPI and the powerful role it plays in the development of our workforces. With this foundation in HPI, you can begin to take your TD work beyond learning and development projects to operate as a strategic partner with your organization to identify solutions that improve business outcomes (like reducing costs, saving time, and increasing customer satisfaction). Knowledge and skills gaps account for only a small portion of performance-related issues in the workplace. This program will help you to identify other potential performance enablers, such as motivation, managerial support, technology, resources, organizational structure, and process. Leaving these factors out of your solutions could mean you are minimizing your potential impact by creating programs that don’t truly address the root of the problem.
Key Takeaways
1
Systematic and Results-Driven Approach: Participants will learn how to enhance performance through a systematic and results-based approach that is driven by business needs, ensuring that solutions are aligned with organizational goals.
2
Comprehensive Performance Analysis: The course teaches how to apply analysis models to accurately determine performance gaps and their root causes, moving beyond surface-level issues to address the deeper problems affecting productivity.
3
Effective Solution Design: Learners will acquire skills to design and develop performance improvement solutions that tackle the root causes of performance gaps, rather than just the symptoms, ensuring sustainable improvements.
4
Evaluation Techniques: The program emphasizes the importance of evaluation approaches that measure the impact of implemented solutions, providing tools and methods to assess their effectiveness in real-world settings.
5
Integration of Change Management: Participants will learn to integrate mindsets and strategies for successful change management, essential for guiding performance improvement and ensuring that changes are accepted and adopted within the organization.
Association for Talent Development
Our members and customers are professionals who help others achieve their full potential by improving their knowledge, skills, and abilities in the workplace. They go by many titles: talent development managers, trainers, instructional designers, performance consultants, frontline managers, workplace learning professionals, and more. ATD’s members come from more than 120 countries and work in organizations of all sizes and in all industry sectors. Interested in learning more about membership? You can also join a local chapter or find out about international membership.
Course Outline
TOPIC 1: THE PRACTICE OF HUMAN PERFORMANCE IMPROVEMENT
TOPIC 1: THE PRACTICE OF HUMAN PERFORMANCE IMPROVEMENT
→ What Is HPI?
→ Ingredients in Your HPI Soup
→ The HPI Perspective
→ What Do I Need to Improve Performance?
→ Defining Outcomes
→ Your Course Outcomes
→ Ingredients in Your HPI Soup
→ The HPI Perspective
→ What Do I Need to Improve Performance?
→ Defining Outcomes
→ Your Course Outcomes
TOPIC 2: THREE HPI PRINCIPLES
TOPIC 2: THREE HPI PRINCIPLES
→ Introduction to the HPI Principles
→ Principle 1: A Results-Based Approach
→ Principle 1: Project Review
→ Principle 2: Prioritizing Outcomes
→ My Job Outcomes
→ Principle 3: Organizations Are Systems
→ Become a Systems Thinker
→ Principle 1: A Results-Based Approach
→ Principle 1: Project Review
→ Principle 2: Prioritizing Outcomes
→ My Job Outcomes
→ Principle 3: Organizations Are Systems
→ Become a Systems Thinker
TOPIC 3: A MODEL FOR PERFORMANCE IMPROVEMENT
TOPIC 3: A MODEL FOR PERFORMANCE IMPROVEMENT
→ The Performance Chain
→ The ATD HPI Model
→ Analysis Phases
→ Becoming an Advocate for HPI
→ Non-Analysis Phases
→ The ATD HPI Model
→ Analysis Phases
→ Becoming an Advocate for HPI
→ Non-Analysis Phases
TOPIC 4: IMPLEMENTING THE ATD HPI MODEL
TOPIC 4: IMPLEMENTING THE ATD HPI MODEL
→ Business Analysis Phase
→ Identifying Business Goals
→ Performance and Key Performer Analysis Phase
→ Preparing for Performer Analysis
→ Influence Analysis Phase
→ HPI Analysis Phases
→ Identifying Business Goals
→ Performance and Key Performer Analysis Phase
→ Preparing for Performer Analysis
→ Influence Analysis Phase
→ HPI Analysis Phases
TOPIC 5: GUIDING SOLUTION SELECTION AND DELIVERY
TOPIC 5: GUIDING SOLUTION SELECTION AND DELIVERY
→ Solution Selection Phase
→ Solution Planning and Implementation Phase
→ Evaluation Phase
→ ROE in the Case Study
→ Change Management Phase
→ HPI Non-Analysis Phases
→ Solution Planning and Implementation Phase
→ Evaluation Phase
→ ROE in the Case Study
→ Change Management Phase
→ HPI Non-Analysis Phases
TOPIC 6: HPI IN ACTION
TOPIC 6: HPI IN ACTION
→ Preparing for the Capstone
→ Capstone Case Study
→ Group Presentations and Debrief
→ Create an Action Plan
→ Capstone Case Study
→ Group Presentations and Debrief
→ Create an Action Plan
Additional Tools and Resources
Additional Tools and Resources
→ ATD HPI Model
→ Business Analysis Phase
→ Change Management Phase
→ Documenting Performance Gaps
→ Evaluation Phase
→ Influence Analysis Phase
→ Kick Off Meeting Agenda
→ Outputs by HPI Phases
→ Performance and Key Performer Analysis Phase
→ Planning and Implementation Phase
→ Solution Selection Phase
→ Business Analysis Phase
→ Change Management Phase
→ Documenting Performance Gaps
→ Evaluation Phase
→ Influence Analysis Phase
→ Kick Off Meeting Agenda
→ Outputs by HPI Phases
→ Performance and Key Performer Analysis Phase
→ Planning and Implementation Phase
→ Solution Selection Phase
Who Should Attend?
This highly practical and interactive course has been specifically designed for
Learning and Development Professionals: Ideal for those involved in training, workshop learning, or organizational development who are looking to expand their skill set beyond traditional training methods to include performance improvement strategies.
HR Managers and Consultants: HR professionals and consultants who are tasked with improving workforce efficiency and organizational effectiveness will benefit from the systematic approach to diagnosing and solving performance issues taught in this course.
Organizational Leaders: Managers and leaders outside of the traditional HR and talent development fields who need to understand how performance improvement can drive business results and improve team productivity.
Current Performance Consultants: For those already in the field of performance consulting, this course serves as a refresher to update their knowledge and skills with the latest methodologies and practical tools in performance improvement.
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FAQ
What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +91 4 95 5711 or [email protected].
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.
Reviews
- Review:IAMM Internal Audit Maturity ModelIn recognition of their dedication and contribution supporting IKEA Saudi Arabia in arranging training programs during 2017 & 2018, looking forward for more development and exciting effort this year. On behalf of IKEA Saudi Arabia, THANK YOU!Dalal Kutbi
- Review:Certified Professional in Quality and Patient SafetyDating back to 2014, Mobily’s “LEORON” experience has grown from a single collaboration to a long-term partnership. We consider “LEORON” Institute as a strategic partner, whose contribution has been nothing but premium in equipping our staff with field-based knowledge and information. Past three years have resulted with an expanded collaboration with superior customer service and support. Best Regards,Turki S. Alsahaan
- Review:Certified Professional in Quality and Patient SafetySince the partnership was signed between BAE Systems Saudi Development & Training and LEORON in 2017, we have been working together to offer the Saudi market a complete portfolio of training solutions benefiting from the wide and extensive experience of both parties. Recognizing the great success of this partnership, we are looking for further collaborations in the future that will position both companies as one of the leading training providers in Saudi Arabia. We thank the LEORON team for their full cooperation and continuing support, and look forward to further success together in the years to come.Emad Alrajih
- Review:Certified Professional in Quality and Patient SafetyWe have been working with LEORON for the past two years and will be working with them again this upcoming year. The programs they delivered were fruitful and exciting and our organization has received positive feedback from the participants. What our organization aims to do is to provide at no cost training for all the private sector employees so that they may benefit from our offered programs in Innovation and Professional development. LEORON has helped us achieve this goal. We look forward to continuing this service and wish them the best of luck. Regards,Nasser M. Al-Subaie
