EPSDMEffective Problem Solving and Decision Making
Course Overview
When we talk of thinking as a skill we are referring to higher-order activities, such as analyzing, evaluating and explaining; and to challenges such as problem solving and evaluating complex arguments.
Effective thinking and problem solving require that we apply a structured approach that enables us identify the problem, gather and analyze information, generate and evaluate options, make a rational decision to select the most suitable options, implement it successfully and evaluate its success.
This interactive and engaging course helps participants understand the fundamentals of problem solving, develop critical thinking skills, decision making skills and learn how to utilize different problem solving tools techniques to solve problems successfully in their work environment.
Key Takeaways
Course Outline
Recognizing Operational Problems:
Identifying and categorizing problems
within the scope of work.
→ Gathering Relevant Information:
Techniques for collecting pertinent data
to inform problem-solving.
→ Analyzing Key Issues: Techniques for
breaking down complex problems into
manageable components.
→ Alternative Courses of Action: Generating
and evaluating multiple solutions to a
given problem.
→ Logical Decision-Making: Applying logical
reasoning in the selection of practical and
acceptable solutions.
Overview of creative problem solving in a
business context.
→ Differentiating between conventional and
creative problem-solving approaches.
→ Implementation Planning: Developing
actionable plans for implementing chosen
solutions.
→ Monitoring and Adjustment: Strategies for
monitoring and adjusting solutions for
ongoing effectiveness.
→ Case Studies and Simulations: Applying
problem-solving concepts to real-world
scenarios through case studies and
simulations.
Strategies for transitioning from idea
generation to practical implementation.
→ Considerations for integrating creative
solutions into business operations.
Creating an environment that
continuously encourages creative thinking
and problem solving.
→ Leadership strategies to support and
nurture a culture of innovation.
Developing personal and organizational
action plans to apply creative problemsolving
skills.
→ Final reflections and commitment to
applying creative problem solving in
participants’ respective roles.
Who Should Attend?
This is an essential skill that is required across
all levels of an organizations and will benefit
executives, directors, managers, employees
and professionals who want to improve their
problem solving and decision-making skills.