Exam Preparation
CMQ/OECertified Manager of Quality/Organizational Excellence
Rating:
English
Advanced
FACE 2 FACE
ON SITE TRAINING
LIVE VIRTUAL
TRAINING
COACHING
& MENTORING
SELF-PACED
TRAINING
Select Date
Download Brochure
Course Overview
The Certified Manager of Quality/Organizational Excellence (CMQ/OE) is a professional who leads and champions process - improvement initiatives - everywhere from small businesses to multinational corporations - that can have regional or global focus in a variety of service and industrial settings. A CMQ/OE facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.
The CMQ/OE should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges.
The CMQ/OE should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges.
Key Takeaways
1
Lead and champion process improvement initiatives in organizations that can have a regional or global focus in a variety of product or service settings.
2
Identify and have a working knowledge of quality standards and concepts.
3
Implement organizational assessments and related functions.
4
Assess quality needs in relation to overall strategic plans.
5
Implement quality programs to attain and maintain customer satisfaction and focus.
The American Society for Quality
The American Society for Quality (ASQ) is the world’s leading authority on quality. With more than 80,000 individual and organizational members, this professional association advances learning, quality improvement, and knowledge exchange to improve business results, and to create better workplaces and communities worldwide. Today, ASQ has become a global organization, with members in more than 140 countries. ASQ now has service centers in Mexico, China, and India, and has established strategic alliances with numerousorganizations to promote ASQ products and training. A rich history and bright future; we are ASQ, the Global Voice of Quality™. LEORON is an official educational partner for ASQ for number of EMEA countries.
Course Outline
Day 1: Leadership
Organizational Structures and Culture
•Organizational structures
•Organizational culture
Leadership Challenges
•Roles and responsibilities of leaders
•Roles and responsibilities of managers
•Change management
•Motivating, influencing, negotiating, resolving
•Empowerment
Teams and Team Processes
•Types of teams
•Stages of team development
•Team-building techniques
•Team roles and responsibilities
•Team performance and evaluation
ASQ Code of Ethics
Day 2: Strategic Plan Development and Deployment
Strategic Planning Models
Business Environment Analysis
•SWOT analysis
•Market forces
•Stakeholder analysis
•Technology
•Internal capability analysis
•Legal and regulatory factors
Strategic Plan Deployment
•Action plans
•Resource allocation and deployment
•Organizational performance measurement
•Quality function in strategic deployment
Day 3: Management Elements and Methods
Management Skills and Abilities
•Principles of management
•Management theories, styles, and tools
•Interdependence of functional areas
•Human resources (HR) management
•Financial management
•Risk management
•Knowledge Management
Communication Skills and Abilities
•Communication basics
•Communications in a global economy
•Communications and technology
Project Management
•Project management tools
•Project planning and estimation tools
•Measure and monitor project activity
•Project documentation
Quality System
•Quality mission and policy
•Quality planning, deployment, and documentation
•Quality system effectiveness
Quality Models and Theories
•MBNQA Criteria for Performance Excellence
•ISO and other third-party standards
•Other quality methodologies
•Quality philosophies
Day 4: Quality Management Tools
Problem-Solving Tools
•The seven classic quality tools
•Basic management and planning tools
•Process improvement tools
•Innovation and creativity tools
•Cost of quality (COQ)
Process Management
•Process goals
•Process analysis
•Lean tools
•Theory of constraints (TOC)
Measurement: Assessment and Metrics
•Basic statistical use
•Sampling
•Statistical analysis
•Trend and pattern analysis
•Theory of variation
•Process capability Reliability and validity
•Qualitative assessment
•Survey analysis and use
Day 5: Customer-Focused Organizations
Customer Identification and Segmentation
•Internal customers
•External customers
Customer Relationship Management
•Customer needs
•Customer satisfaction and loyalty
•Basic customer service principles
•Multiple and diverse customer management
Supply Chain Management
•Supplier Selection
•Supplier Communications
•Supplier Performance
•Supplier Improvement
•Supplier Certification, Partnerships, and AlliancesF. •Supplier Logistics and Material Acceptance
Training and Development
•Training Plans
•Training Needs Analysis
•Training Materials, Development, and Delivery
•Training Effectiveness and Evaluation
Who Should Attend?
This highly practical and interactive course has been specifically designed for
Group/ Corporate Quality Manager
Quality Director/ Head of Quality
QA/QC Manager/ Engineer/ Supervisor
Quality Auditors/ ISO Auditors
Quality Professionals who leads, manages or supports quality improvement programs
QM Professionals in need to add ASQ’s CMQ/ OE to his/her professional credentials
FAQ
What language will the course be taught in and what level of English do I need to take part in a LEORON training program?
Most LEORON courses are delivered in English. However, there are some courses offered in Arabic, mainly online. For our in-house courses, sessions can be curated and delivered in any language upon request. In general, the best way to confirm language availability is to check with our Enrollment Managers for the most up-to-date information. Simply click on “Let’s talk on WhatsApp” to chat with us directly.
What formats are the courses offered in?
LEORON delivers training in various formats including face-to-face, live virtual sessions, self-paced learning, in-house delivery as well as online courses.
Are LEORON Public courses certified by an official body/organization?
Yes, most LEORON public courses are accredited by internationally recognized bodies such as CIPD, ATD, PMI, EdEx, and many others—depending on the course.
Who accredits LEORON’s training programs?
LEORON partners with over 20 international bodies such as PMI, CIPD, ATD, EdEx, NASBA, CISI, GARP, HRCI, SHRM, ACCA, ASQ, IIA, ILM, IAC, and others
Are CPD points or PDUs provided?
Yes, learners can earn CPD credits and professional development units (PDUs) including NASBA CPEs, PMI PDUs, CISI, GARP, HRCI, SHRM, and more.
How can I register for a course?
You can register through our website by filling in the inquiry form, or by speaking directly with one of our consultants via WhatsApp or email. Once we confirm your interest, we’ll guide you through the steps.
When is the registration deadline for public courses?
Registration typically closes 14 days before the course start date, with occasional late registrations accepted upon confirmation
What is included in the course fee?
The fee generally covers 5-star venue facilities, training materials, certified instruction, lunches and refreshments, plus certification and membership where applicabl0065
Are there group rates or discounts?
Yes, group bookings and corporate-level discounts are available. Learners are encouraged to reach out to discuss specific arrangements
What support is available with registration?
Enrollment Managers and a Registration Desk assist with the entire process, including deadlines, travel logistics, and course customization. As well as any other special requests you might have. Simply to go your preferred course and click on “Let’s chat on WhatsApp” to do so.
Can I request a bespoke course at my location or within my organization?
Yes, in-house training is fully customizable in terms of curriculum, language, delivery, and timing. You can suggest dates and locations. Simply to go your preferred course and click on “Let’s chat on WhatsApp” in order to address any questions or concerns in this regards.
What is the refund or cancellation policy?
Refund and cancellation policies vary depending on the course type and location. Generally, cancellations made at least 14 days before the course start date may be eligible for a full or partial refund, while cancellations made closer to the course date may incur a fee. For exact terms, please consult your Enrollment Manager or refer to the course confirmation email.
Can I register multiple employees from my company?
Yes. We support group registrations and offer corporate packages for organizations enrolling multiple participants. Our team can help coordinate the logistics for group bookings.
Who should attend these courses?
LEORON caters to a variety of professionals: from those seeking leadership development to project managers, HR specialists, finance professionals, cybersecurity, procurement, Ai enthusiasts and many others.
Do I need prior experience or academic qualifications?
Not always. Many specialized paths, like cybersecurity, accept learners without prior experience. However, some courses (e.g., PMI PDU-based ones) may have recommended prerequisites. Its always better to chat with one of our Enrollment Managers to discuss more. Simply to go your preferred course and click on “Let’s chat on WhatsApp” to do so.
Will I receive a certificate after completing the course?
Yes. Upon full attendance and successful completion, you will receive a certificate of participation or accreditation, depending on the course.
Are meals and refreshments included in face-to-face courses?
Yes. For in-person courses, lunch and coffee breaks are provided daily at the venue.
Can LEORON deliver a course in-house at our organization?
Absolutely. All programs can be delivered privately at your company or virtually for your team, customized to match your internal goals and structure.
Reviews
- Review:CMQ/OE Certified Manager of Quality/Organizational ExcellenceVery easy, interesting and fruitfulCMQ-OE is an important course for the managers & directors, in terms of being armed with the required tools & methodology for better management, and eventually towards an Organizational Excellence.I attended this course, last April 12-16, 2020 via online application due to the current pandemic crisis, while the trainer (Mr. Edwin Garro) and LEORON team made the course very easy & interesting for all the participants, the discussions that conducted, the exercises that were provided, and the daily tests, were fruitful & reduced the Learning distance impact.Mohamad BaytiehDr. Sulaiman AL Habib Medical Group
- Review:Certified Professional in Quality and Patient SafetyWe have been working with LEORON for the past two years and will be working with them again this upcoming year. The programs they delivered were fruitful and exciting and our organization has received positive feedback from the participants. What our organization aims to do is to provide at no cost training for all the private sector employees so that they may benefit from our offered programs in Innovation and Professional development. Leoron has helped us achieve this goal. We look forward to continuing this service and wish them the best of luck. Regards,Nasser M. Al-Subaie
- Review:IAMM Internal Audit Maturity ModelIn recognition of their dedication and contribution supporting IKEA Saudi Arabia in arranging training programs during 2017 & 2018, looking forward for more development and exciting effort this year. On behalf of IKEA Saudi Arabia, THANK YOU!Dalal Kutbi
- Review:Certified Professional in Quality and Patient SafetyDating back to 2014, Mobily’s “LEORON” experience has grown from a single collaboration to a long-term partnership. We consider “LEORON” Institute as a strategic partner, whose contribution has been nothing but premium in equipping our staff with field-based knowledge and information. Past three years have resulted with an expanded collaboration with superior customer service and support. Best Regards,Turki S. Alsahaan
- Review:Certified Professional in Quality and Patient SafetySince the partnership was signed between BAE Systems Saudi Development & Training and LEORON in 2017, we have been working together to offer the Saudi market a complete portfolio of training solutions benefiting from the wide and extensive experience of both parties. Recognizing the great success of this partnership, we are looking for further collaborations in the future that will position both companies as one of the leading training providers in Saudi Arabia. We thank the LEORON team for their full cooperation and continuing support, and look forward to further success together in the years to come.Emad Alrajih
