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CEPA™Certified Executive Personal Assistant
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English
Intermediate
FACE 2 FACE
ON SITE TRAINING
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Course Overview
This course is designed to enable executive assistants and other office professionals to realize their value and pivotal role in the organisation. By unpacking present demands and requirements from executive leaders of today and top executive assistants, delegates will add relevance to their profession and the emerging roles that are required of the executive secretary in today’s global environment. The role of the Executive Personal Assistant/Secretary, is growing exponentially. From humble beginnings, the Executive Personal Assistant/Secretary is normally university qualified and required to perform demanding roles on behalf of their boss such as preparing executive reports, making presentations, attending and even making contributions during executive board meetings. Executive Personal Assistants/Secretaries now have a highly visible and demanding role in the blue chip corporations and government organisations. This demanding role makes it imperative that the Executive Personal Assistant/Secretary has sufficient knowledge and understanding of the key fundamentals of Strategic Thinking, Project Management, Corporate Finance and Reporting, Leadership, HR, Procurement and Informational Technology. Being a well trained Executive Personal Assistant/Secretary is therefore a source of security, prosperity and power! Upon completion of this five day training course you will receive your certification from the International Academy of Business and Financial Management (IABFM), which is recognized in over 145 countries.
Key Takeaways
1
Learn the secrets of supporting senior executives
2
Develop your career and professionalism
3
Master your behaviour and emotions
4
Improve your confidence and influence on others
5
Offer greater service and value to your manager
International Academy of Business and Financial Management
The International Academy of Business and Financial Management™ is one of the world’s fastest growing professional association with more than 200,000 members, associates and affiliates in 145 countries. IABFM™ hosts and organizes certification training worldwide and offers exclusive board designations to candidates who meet the highest professional standards and assessment criteria. The IABFM is credited by the American National Standards Institute (ANSI) the International Standards setting authority.
Course Outline
Part 1
Principles of Modern Organization Behavior
Exploring the characteristics of today’s global business environment Understanding the role of the Executive Personal Assistant (EPA) in a global economy Why is the EPA more relevant than ever before? Debating the importance and relevance of the EPA’s role in today’s international business environment
Understanding the flow from Strategy and Change to Operations
Demystifying Strategy: Thinking, Concepts & Models Identifying opportunities and people capabilities to facilitate your Manager’s activities and responsibilities Comprehend the principles of alignment of strategy and organizational goals The case for Change and the role of Executive Personal Assistants (EPAs) in the change process
Part 2
Developing a Relationship of Trust with & Representing Your Manager
Developing trust & a proactive approach Unifying styles and approaches and thinking like your Manager Confidentiality & confidante Leader’s representative & company ambassador
Time Optimisation, Management & Prioritization
The importance of time optimization & management Efficiency & effectiveness Time management skills & tips Preparation & prioritization The need for SMART objectives
Part 3
Understanding Management & Leadership Styles
Identify the leadership profile of your Manager and explore how you can use this knowledge to perform your role efficiently Assess the leadership competencies of your Manager and learn how you can develop your strengths in line with the leadership competencies of your Manager Identify those additional skills and tools that can make you a better professional so you can advance in your career Understanding Emotional Intelligence (EQ) Know your inter-personal style and values and how your behavior impacts others Sympathy vs empathy
Effective Communication, Internal Customer Service & Conflict Management
The EPA as representative of the executive Identifying & acknowledging the Internal Customer Develop your ability to influence and communicate with others Understanding communication: Diversity, assumptions and stereotypes Listening skills Written communication Verbal and non-verbal communication Conflict management & resolution
Part 4
Problem Solving, Multitasking & Dealing with Complexity
Differentiate and define various types of problems Determine the appropriate problem-solving technique Root Cause Analysis Evaluate solutions and apply creative thinking techniques to problem solving Determine the decision objective Develop selection criteria & evaluate alternatives
Part 5
Business Etiquette, Protocol & Diplomacy
Professionalism Cultural awareness Understanding cross-cultural differences and awareness
Using technology in the 21st century
Telephone courtesies Cell phone etiquette Email protocols Use of social media
Who Should Attend?
This highly practical and interactive course has been specifically designed for
→ Executive Secretaries
→ Executive Personal Secretaries
→ Personal Secretaries
→ Executive Assistants
→ Personal Assistants
→ Office Managers
→ Administration Managers
→ Management Secretaries
→ Senior Assistants
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FAQ
What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +1071 4 1075 5711 or [email protected].
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.
Reviews
- Review:I would like to thank you for last week's thorough and well organized training. The material was very interesting and the discussions were truly inspiring. I particularly enjoyed the visual illustrations, which made the content easily understandable. Please thank on my behalf everyone who was involved in the preparation and execution of the training. You have all done a wonderful job. I look forward to attend future trainings given the opportunity. Sincerely, -Oman Oil Marketing CompanySamah Al ShahaibiQuality Assurance Executive
