As survival in the modern business environment becomes more important than success and profit, the modern demands placed upon the operational functions of an organization are increasing dramatically. Business operations are becoming the “go to” functions when the need for value generation and total efficiency become the priority for the organization. Globalization, Financial uncertainty, Leadership, Strategy, Resource and Change management are all factors affecting the way we conduct our business. This course addresses these issues and drives the need to embrace the modern business climate and understand how we can make an impact by driving innovation and continuous improvement.
The course will be fast paced and highly interactive comprising of a mixture of lectures, best practice examples, individual and group exercises and questionnaires and a case study. The course will conclude with an examination covering selected disciplines covered during the course delivery.
program at your premise of choice, with lower costs, and schedule that suits you best.
FULLY CUSTOMIZED
ACCORDING TO YOUR NEEDS!
5 Key Takeaways
1
Develop a comprehensive understanding of vital business topics, important concepts and proven strategies used by the most successful companies around the globe.
Gain insights into the economy and its impact on your business.
2
3
Become abreast of the latest thinking and trends in Leadership and Management.
Master the language of business and communicate effectively on matters covering the core functions of the business.
4
5
Develop an effective organization and successfully manage people.
Operation Management Attributes Understand and implement Effective Strategies
What is efficiency of work that influences operation?
What is productivity?
Difference between effective and efficient:
- being effective
- being efficient
- being productive
Identification of poor productivity
What are resources in business?
Time, people, talent, knowledge
Information, systems, finance, energy
Work measurements
What are your measures?
- Turnover
- Sales/Profit
- Throughput
- Headcount
- Complaints/Returns
- Rejects/Rework
Workplace Layout and SLAs Maximizing the Management of Your Organization
Essentials for Time Study
An accurate specification of where the job starts and ends, and a precise description of the method used to include details of the workplace layout, materials, machines, tools, equipment and conditions etc.
How to manage and improve your business operations using key metrics and indicators
How to measure the performance of your SLA’s
How to use SLA’s to achieve your business objectives
DAY TWO
Process Improvement & Optimization Maximizing the Management of Your Organization
Overview of Operations Management
Operation Performance
The Impact of Lean
Six Sigma
Understand & Drive Quality
Daily Incremental Improvements
Gain World Class Performance
Management and Continuous Improvement Implementing a Culture of Change and Continuous Improvement
Learning Organizations and their development
Employee Project Engagement for CI
Continuous Improvement - Kaizen
Principles of 5S & LDMS
Driving Change and Improvement
Managing Complex Change
Why Change Fails
The Change Process
Stakeholder Analysis
DAY THREE
EDUCATIONAL PARTNER
ACPOP - Association of Certified Procurement & Operations Professionals
The Association of Certified Procurement & Operations Professionals™is a worldwide Professional Management organization with members in many countries hosting and organizing certification training worldwide and offering our exclusive board certification designations to candidates who meet the high standards in the field of Procurement, Purchasing, Supply Chain Management and Operations. ACPOP and its parent organization the International Academy of Business and Financial Management (IABFM – www. iabfm.org) are internationally accredited by ANSI – The American National Standards Institute. The ACPOP consist of thousands of CIPP and CBOP holders that have been certified by IABFM since 2003. The association is also open for membership to all APICS (US), IACCM (US) and CIPS (UK) designated professionals world wide, as well as holders of graduate degrees in Supply Chain and Business Operations.
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05
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Who Should Attend?
This highly practical and interactive course has been specifically designed for:
Non-operational Business Owners / Managing Directors
Operations Managers
HR Managers
Inventory Manager
Warehouse Manager
Operations Leads/Supervisors
Customer Service Heads PLUS any other management stakeholders responsible for the Support of Operational teams
Dating back to 2014, Mobily’s “LEORON” experience has grown from a single collaboration to a long-term partnership. We consider ‘’LEORON” Institute as a strategic partner, whose contribution has been nothing but premium in equipping our staff with field-based knowledge and information. Past three years have resulted with an expanded collaboration with superior customer service and support. Best Regards,
Dir L&D, Talent Management at Mobily, Etihad Etisalat Company
Emad Alrajih
5
Since the partnership was signed between BAE Systems Saudi Development & Training and LEORON in 2017, we have been working together to offer the Saudi market a complete portfolio of training solutions benefiting from the wide and extensive experience of both parties. Recognizing the great success of this partnership, we are looking for further collaborations in the future that will position both companies as one of the leading training providers in Saudi Arabia. We thank the LEORON team for their full cooperation and continuing support, and look forward to further success together in the years to come.
VP, Business Winning at BAE Systems Saudi Development & Training
Nasser M. Al-Subaie
5
We have been working with LEORON for the past two years and will be working with them again this upcoming year. The programs they delivered were fruitful and exciting and our organization has received positive feedback from the participants. What our organization aims to do is to provide at no cost training for all the private sector employees so that they may benefit from our offered programs in Innovation and Professional development. Leoron has helped us achieve this goal. We look forward to continuing this service and wish them the best of luck. Regards,
Sr. Program Officer, Enterprise Learning & Human Development at Kuwait Foundation for the Advancemen
Dalal Kutbi
5
In recognition of their dedication and contribution supporting IKEA Saudi Arabia in arranging training programs during 2017 & 2018, looking forward for more development and exciting effort this year. On behalf of IKEA Saudi Arabia, THANK YOU!
Country Learning & Development Manager at IKEA Saudi Arabia
Baha Kiwan
5
3 years ago the partnership between Al Rajhi Investments & LEORON institute had been built since that date LEORON delivered in-house & public training programs and as a talent development we always received appreciation from our customers (our employees), we are looking always for excellence and high customer satisfaction, so we choose LEORON for that purpose. Thank You, LEORON
Talent Development at Al Rajhi Real Estate Investments Co
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Join us with the APICS' CSCP, a specifically designed course for #supplychain management practitioners. This designation is the leading benchmark in the industry that can indicate professional dedication. Pick one of our 10 locations and catch an early bird today.
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
LEORON Institute partners with 20+ international bodies and associations. We also award continuing professional development credits (CPE/PDUs) for:
1. NASBA (National Association of State Boards of Accountancy)
2. Project Management Institute PDUs
3. CISI credits
4. GARP credits
5. HRCI recertification credits
6. SHRM recertification credits
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +971 4 447 5711 or [email protected].
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
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