QTSالجودة في الخدمات السياحية
الإنجليزي
متوسط
لا توجد جلسات متاحة في هذه اللحظة.
تواصل مع مستشار التدريب لدينا لمعرفة المزيد عن الجلسات المتاحة التالية.
لتحميل الكتيب
نبذة عن الدورة التدريبية
The travel industry is unique in that its clients spend a lot of time with the service provider. This means that they have a lot of time to thoroughly review and identify any issues they may have with the service. Without exceptional service standards, both the customer and the provider will not be satisfied. Regardless of the reason for their trip, customers expect a certain level of quality when it comes to their service. Therefore, it is important that the providers of goods and services meet the expectations of their customers.
This course will introduce the participants to quality management in the tourism industry. It will introduce you to the concept of customer care management and how it can help improve the performance of your business.
This course will introduce the participants to quality management in the tourism industry. It will introduce you to the concept of customer care management and how it can help improve the performance of your business.
المخرجات الرئيسية
1
Explain tourism as a complex social and environmental phenomenon
2
Identify the need for Quality in the Tourism Industry
3
Identify tourism as a complex social and environmental phenomenon
4
Analyze mutual relationships between tourism and its environment
Wageningen University & Research
That is the mission of Wageningen University & Research. Over 7,200 employees, 13,200 students and over 150.000 participants to WUR’s Life Long Learning from more than hundred countries work everywhere around the world in the domain of healthy food and living environment for governments and the business community-at-large. The strength of Wageningen University & Research lies in its ability to join the forces of specialised research institutes and the university. It also lies in the combined efforts of the various fields of natural and social sciences. This union of expertise leads to scientific breakthroughs that can quickly be put into practice and be incorporated into education. This is the Wageningen Approach. Collaboration with other parties such as government, business and NGOs is indispensable. This is in line with the Finding Answers Together ambition. The scientific quality of Wageningen University & Research is affirmed by the prominent position we occupy in international rankings and citation indexes.
محتوى الدورة التدريبية
PART 1
Module 1: Introduction & Overview
What is tourism, and how can you study it from a social sciences point of view?
Module 2: History of global tourism development
Where does tourism come from?
We go back in time to understand where our contemporary tourism practices originate.
Tourism Products & Services
Travel & Tourism System
Marketing in Travel & Tourism
Quality in Tourism
Customer Care
Human Resource Management
Transport Management
Tourism Crisis Management
We go back in time to understand where our contemporary tourism practices originate.
Tourism Products & Services
Travel & Tourism System
Marketing in Travel & Tourism
Quality in Tourism
Customer Care
Human Resource Management
Transport Management
Tourism Crisis Management
PART 2
Module 3: Scientific approaches and systemic observations
What are typical social science approaches to tourism; including behavioral, cultural, and more critical observations?
And to what kind of observations do these approaches lead?
And to what kind of observations do these approaches lead?
Module 4: Key theories and global flows
Managing Public Awareness Programmes Sustainable Tourism & Development
Module 5: Environmental impacts of tourism
Take the main economic, socio-cultural, and environmental interactions and impacts generated by and in tourism.
Module 6: Synthesis and looking forward
Finalize your own argument related to the tourism development of your choice and become familiar with the science of sustainable tourism.
على من يجب الحضور؟
This highly practical and interactive course has been specifically designed for
Managers, supervisors, and team leaders
Quality department professionals
Small business owners and entrepreneurs.
Tourism industry professionals
Any participant who is looking to enhance their CVs and develop new knowledge
الدورات ذات الصلة
أسئلة شائعة
ما هي لغة التدريس في الدورات التدريبية؟ وما هو مستوى اللغة الإنجليزية المطلوب للمشاركة في برامج ليورون؟
تُقدَّم معظم الدورات العامة لدينا باللغة الإنجليزية. لذا، يُشترط في المشاركين أن يكونوا متمكّنين من اللغة الإنجليزية لضمان المشاركة الفعالة في ورش العمل والتفاعل مع باقي المشاركين. أما بالنسبة للدورات الداخلية (In-house)، فلدينا القدرة على تقديم التدريب باللغات العربية والهولندية والألمانية والبرتغالية.
هل الدورات العامة التي تقدّمها ليورون معتمدة من أيّ جهة رسمية؟
يتعاون معهد ليورون مع أكثر من 20 جهة ومنظمة دولية، كما يمنح ساعات التطوير المهني المستمر (CPE/PDUs) من خلال الهيئات التالية: 1. الرابطة الوطنية لمجالس المحاسبة في الولايات المتحدة (NASBA) 2. وحدات PDUs لمعهد إدارة المشاريع 3. اعتمادات المعهد البريطاني للأوراق المالية والاستثمار (CISI) 4. اعتمادات الرابطة العالمية لمدراء المخاطر (GARP) 5. اعتمادات إعادة التصديق من المعهد الأمريكي للموارد البشرية (HRCI) 6. اعتمادات إعادة التصديق من منظمة SHRM.
ما هو الموعد النهائي للتسجيل في الدورات العامة؟
الموعد النهائي للتسجيل في الدورات العامة هو 14 يوماً قبل بدء الدورة. يرجى ملاحظة أنه في بعض الحالات، قد يتم قبول التسجيلات المتأخرة، ولكن ذلك يتطلب موافقة مدير المشروع التدريبي، أو مكتب التسجيل الذي يمكن التواصل معه عبر رقم الهاتف +1071 4 1075 5711 أو البريد الإلكتروني [email protected].
ما الذي تشمله رسوم الدورة؟
تشمل رسوم الدورة تجربة تدريبية متميزة في فندق 5 نجوم، والمواد التعليمية، ووجبات الغداء والمرطبات، بالإضافة إلى رسوم الشهادات والانضمام إلى الهيئات المعتمدة في بعض الدورات.
هل تقدّم ليورون خصومات؟
نعم، يمكننا تقديم خصومات على الحجوزات الجماعية، ويسعدنا التحدث معك إذا كنت ترغب في مناقشة الحصول على خصم على مستوى الشركات.
التعليقات
- عرض:AR IAMM Internal Audit Maturity ModelAR In recognition of their dedication and contribution supporting IKEA Saudi Arabia in arranging training programs during 2017 & 2018, looking forward for more development and exciting effort this year. On behalf of IKEA Saudi Arabia, THANK YOU!Dalal Kutbi
- عرض:AR Certified Professional in Quality and Patient SafetyAR Dating back to 2014, Mobily’s “LEORON” experience has grown from a single collaboration to a long-term partnership. We consider “LEORON” Institute as a strategic partner, whose contribution has been nothing but premium in equipping our staff with field-based knowledge and information. Past three years have resulted with an expanded collaboration with superior customer service and support. Best Regards,Turki S. Alsahaan
- عرض:AR Certified Professional in Quality and Patient SafetyAR Since the partnership was signed between BAE Systems Saudi Development & Training and LEORON in 2017, we have been working together to offer the Saudi market a complete portfolio of training solutions benefiting from the wide and extensive experience of both parties. Recognizing the great success of this partnership, we are looking for further collaborations in the future that will position both companies as one of the leading training providers in Saudi Arabia. We thank the LEORON team for their full cooperation and continuing support, and look forward to further success together in the years to come.Emad Alrajih
- عرض:AR Certified Professional in Quality and Patient SafetyAR We have been working with LEORON for the past two years and will be working with them again this upcoming year. The programs they delivered were fruitful and exciting and our organization has received positive feedback from the participants. What our organization aims to do is to provide at no cost training for all the private sector employees so that they may benefit from our offered programs in Innovation and Professional development. LEORON has helped us achieve this goal. We look forward to continuing this service and wish them the best of luck. Regards,Nasser M. Al-Subaie
