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PQM
إدارة جودة المشاريع
الإنجليزي
متوسط
وجهاً لوجه
التدريب في الموقع
تدريب مباشر عن بعد
تدريب
التدريب
والإرشاد
السرعة الذاتية
تدريب
اختر تاريخ
لتحميل الكتيب
نبذة عن الدورة التدريبية
It is often said that the key issue in Project Management is handling the triple constraint of Scope, Time and Cost. But while it is generally accepted that these three may slip, and frequently do, Quality requirements are much more demanding. Quality failures can lead to ballooning project costs and delays, and to hefty penalties and litigation if errors are not discovered and corrected on time. On the other hand, good quality of both deliverables and work processes ensure customer satisfaction, repeat business, and an improved work environment for all project participants and stakeholders. This course will follow the presentation of Project Quality Management processes and tools from the recently released 6th Edition of PMIs PMBOK Guide, but enhances it with actual industry cases and experiences. An additional section covers effective, Lean based methods to enhance cross-discipline collaboration, drive quality improvements, and lead to more efficient project execution. The material is geared primarily towards projects resulting in physical deliverables, such as civil, mechanical and electrical construction and major maintenance projects. Due to time limitations we will not be discussing the specialized Quality methods applicable to more intangible areas such as software development or product design. This course should be of interest to all professionals involved in project planning and execution, or in technical areas often involved in assessing the quality of project deliverables. It should also provide valuable insights and a fresh perspective to Quality professionals involved in Project Quality assurance and control. Our courses will help you gain the required knowledge and to practice the concepts and tools so you can confidently apply this knowledge upon returning to your project or workplace. The appropriate blend of instructor expertise, peer interaction, and course structure will keep you on track and allow you to meet your goals.
Delft University of Technology is the largest and oldest technological university in the Netherlands. Our research is inspired by the desire to increase fundamental understanding, as well as by societal challenges. We encourage our students to be independent thinkers so they will become engineers capable of solving complex problems. Our students have chosen Delft University of Technology because of our reputation for quality education and research.
محتوى الدورة التدريبية
Day 1: Project Quality Management and its Business Drivers
The Project as a Unique Endeavor:
→ Characteristics → Organization → Stakeholders and Stakeholder Management → The Triple Constraint → Project Structure and Components: → Project Approaches and Lifecycles (waterfall, agile) → Project Phases → Project Management: • Purpose • Process Groups • Knowledge Areas • Key Plans and Documents
Quality Definitions and Concepts
→ Quality and Grade → Evolution of the Concept of Quality: • Meeting Specifications • Fitness for Use • Customer Satisfaction
The Cost of Quality
→ Non-conformance costs • Rework • Scrap • Warranty and Lost Business → Conformance costs • Appraisal (inspection, testing) • Prevention → Quality and the Triple Constraint
Continuous Improvement
→ Origins → The PDCA method
Coming together: Project Quality
→ Definition of Quality in a Project context → Deliverable / Product Quality • Quality Metrics, Specifications and Standards → Work Performance Quality • Alignment with Plans and Procedures • Maintaining the Triple Constraint • Customer and Stakeholder Satisfaction → Technical and Quality Departments roles and contributions
The Components of Project Quality Management
→ Plan Quality Management → Manage Quality: Quality Assurance and Process Improvement → Control Quality
Day 2: Planning Quality Management
Objectives
The Quality Management Plan → Purpose of the Quality Management Plan → Quality Management Process description → Quality Governance model, Roles and Responsibilities → Project Quality Requirements and Standards → Quality Management Tasks to perform → Quality Control Tasks to perform
Project Quality Metrics
→ Metrics for Schedule, Resources and Cost → Specialized Product Quality Metrics → Specialized Work Process Quality Metrics
Project and Organizational Context
→ Other Project Plans and Documents → Client and Enterprise Procedures and Standards → Government and industry Regulations
Key Tools and Techniques
→ Meetings and meeting management → Open and structured brainstorming → Interviews – the Voice of the Stakeholders. → Critical to Quality: from requirements to specifications. Kano requirements analysis. → Internal and external benchmarking → Flowcharts and diagrams → Team decision tools → Measurement Plans for Inspection and Testing → Matrix diagrams → Cost-benefit analysis of Quality activities
Day 3:
Objectives Quality Metrics Tracking
→ Data gathering → Basics of Measurement System Analysis
→ Data Analysis and Reporting • Leveraging data from the Control Quality process • Data summarization and display • Stakeholder Reporting, Management and Communications → Deliverable Assurance: • Corrective Actions and Repairs • Preventive Measures and Change Requests → Deliverable Acceptance → Audits • Quality Management Plan execution • Work Processes
Process Improvement
→ Lessons Learned → Problem Solving Tools • Flowcharts • Cause and Effect diagrams • Root Cause Analysis • Affinity diagrams • Multicriteria Decision tools → Process Improvement Frameworks • Six Sigma and DMAIC • Lean and its offsprings
Day 5: Leading and Coaching for Improvement: Lessons from Lean Manufacturing
Lean Thinking Origins and Evolution Project Management vs. Manufacturing
→ Value-add and non-value add activities → The 8 wastes in Project Work
Lean Principles in Project Management
→ Team Engagement → Batches and One-piece Flow → Just-in-Time and Kanban → Visual Management, 5S and 3P → Quick Change-over
The Three Flows of Project Execution
→ Work • Beyond Gantt charts: collaborative coordination at the worksite → Materials and Equipment → People
Shifting Behaviors from “Plan-Do” to Plan-Do-Check-Act
→ Integrating PDCA in Project Execution → Addressing complex issues with DMAIC and DoE
Collaborative Planning
→ Contractor and SME engagement → Collaborative Planning and Collaborative Plan Revisions → Technology-supported Collaboration: Planning tools, 3D and 4D models, Virtual and Augmented Reality
Implications
→ For the Quality Management Plan → For the overall Project Management Plan
This highly practical and interactive course has been specifically designed for
Program and Project Managers
Managers with line responsibility for Project Performance and Project Deliverables
Line and Supply Chain Managers and Analysts responsible for contracting project activities and setting project contractor terms
Quality Managers with responsibility for Project Quality
Technical Subject Matter Experts involved in Project Quality planning and assessment
Project Leaders and Coordinators
الدورات ذات الصلة
التعليمات
What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +1071 4 1075 5711 or [email protected].
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.
التعليقات
عرض:
3 years ago the partnership between Al Rajhi Investments & LEORON institute had been built since that date LEORON delivered in-house & public training programs and as a talent development we always received
Baha Kiwan
Talent Development at Al Rajhi Real Estate Investments Co
عرض:
IAMM Internal Audit Maturity Model
In recognition of their dedication and contribution supporting IKEA Saudi Arabia in arranging training programs during 2017 & 2018, looking forward for more development and exciting effort this year. On behalf of IKEA Saudi Arabia, THANK YOU!
Dalal Kutbi
Country Learning & Development Manager at IKEA Saudi Arabia
عرض:
Certified Professional in Quality and Patient Safety
Dating back to 2014, Mobily’s “LEORON” experience has grown from a single collaboration to a long-term partnership. We consider ‘’LEORON” Institute as a strategic partner, whose contribution has been nothing but premium in equipping our staff with field-based knowledge and information. Past three years have resulted with an expanded collaboration with superior customer service and support. Best Regards,
Turki S. Alsahaan
Dir L&D, Talent Management at Mobily, Etihad Etisalat Company
عرض:
Certified Professional in Quality and Patient Safety
Since the partnership was signed between BAE Systems Saudi Development & Training and LEORON in 2017, we have been working together to offer the Saudi market a complete portfolio of training solutions benefiting from the wide and extensive experience of both parties. Recognizing the great success of this partnership, we are looking for further collaborations in the future that will position both companies as one of the leading training providers in Saudi Arabia. We thank the LEORON team for their full cooperation and continuing support, and look forward to further success together in the years to come.
Emad Alrajih
VP, Business Winning at BAE Systems Saudi Development & Training
عرض:
Certified Professional in Quality and Patient Safety
We have been working with LEORON for the past two years and will be working with them again this upcoming year. The programs they delivered were fruitful and exciting and our organization has received positive feedback from the participants. What our organization aims to do is to provide at no cost training for all the private sector employees so that they may benefit from our offered programs in Innovation and Professional development. LEORON has helped us achieve this goal. We look forward to continuing this service and wish them the best of luck. Regards,
Nasser M. Al-Subaie
Sr. Program Officer, Enterprise Learning & Human Development at Kuwait Foundation for the Advancemen