•Improved Employee Performance
•Empowered and Inspired Employees
•Committed and Productive Workforce
•Strong Working Relationships
•Plan and prepare
•Timing and context matter
•Focus on Recognizing and appreciating efforts
•Providing spontaneous feedback
•Avoiding common pitfalls in delivering feedback
•The SBI model
•The DESC model
•Assertive communication for disarming self-defensive mechanisms
This course is aimed at leaders and non-leading staff, regardless of seniority, who want to improve the way they give, receive and response to positive or negative feedback.