Leadership Vs Management and the need for both
Leadership models and their significance to task performance, culture and relationships
Leadership behaviors and source of power
Identification and development of leadership styles and behaviors.
The role of trust and respect in effective team leadership
The mission, vision and strategy and the importance and the importance of the same to the 1st line of Leaders.
Developing team objectives that are aligned with the overall organization strategy
Learn how to communicate the vision, mission and strategy in order to align it with the organizations' objectives
Alternative theories for motivation
Maslow’s hierarchy
MacGregor’s
Theory X and Y
Herzberg’s 2 factor theory
Vroom’s expectancy theory
McClelland’s 3-need theory
Other Motivational Factors available to leadership
Safety and security
Sense of belonging and common purpose
Respect
Empathy
Recognition of achievement
Delegating and involvement in decision making
Sense of fulfillment
Self-development
Material rewards
Sanctions and penalties
The difference between a group and a Team in the workplace and its features
From a Working Group to a High Performing Team
Tuckman’s Team Maturity Model and how it helps Leaders evaluate the team’s preparedness : Forming, Storming, Norming, Performing Team Development
What makes high performance team
Building a balanced team using Belbin’s 9 Roles
Setting Team objectives aligned with organizational strategy
SMART Objectives
Communicating the Strategy with your team
How the organization and individuals can benefit from Team Working
How to build and develop an effective team and what factors to consider
Individual Differences: Personality and Behavior Exercise
Different types of conflict
The stages of conflict development
Identify and manage interpersonal friction at work, including bullying and harassment
How conflicts affect performance in the workplace
The Thomas –Kilmann Conflict Management Mode
How to constructively manage conflicts
Learn recognized managerial techniques and skills in minimizing and resolving conflicts
Assertiveness, Active Listening and Questioning Techniques
Promoting a positive atmosphere and harmony at work in order to minimize the adverse effects of conflicts
The effect of trust in conflict management
Goals and objectives alignment in conflict management
Minimizing workplace conflict through Teambuilding
Continuous improvement as a teambuilding activity
Action Planning
Active Listening for efficient working relationships Trust, Confidentiality and Open Communication
Confidentiality and its effect on the team communication and manager-employee relationships
Creating a climate for an open workplace communication
Delegating for higher motivation and performance
Connecting value to motivation
Creating the right working environment for trust and collaboration
This course is designed for Intermediate Level Managers and Leaders to gain the knowledge as required by First Line Mangers.