Recognizing Operational Problems:
Identifying and categorizing problems
within the scope of work.
→ Gathering Relevant Information:
Techniques for collecting pertinent data
to inform problem-solving.
→ Analyzing Key Issues: Techniques for
breaking down complex problems into
manageable components.
→ Alternative Courses of Action: Generating
and evaluating multiple solutions to a
given problem.
→ Logical Decision-Making: Applying logical
reasoning in the selection of practical and
acceptable solutions.
Overview of creative problem solving in a
business context.
→ Differentiating between conventional and
creative problem-solving approaches.
→ Implementation Planning: Developing
actionable plans for implementing chosen
solutions.
→ Monitoring and Adjustment: Strategies for
monitoring and adjusting solutions for
ongoing effectiveness.
→ Case Studies and Simulations: Applying
problem-solving concepts to real-world
scenarios through case studies and
simulations.
Strategies for transitioning from idea
generation to practical implementation.
→ Considerations for integrating creative
solutions into business operations.
Creating an environment that
continuously encourages creative thinking
and problem solving.
→ Leadership strategies to support and
nurture a culture of innovation.
Developing personal and organizational
action plans to apply creative problemsolving
skills.
→ Final reflections and commitment to
applying creative problem solving in
participants’ respective roles.
This is an essential skill that is required across
all levels of an organizations and will benefit
executives, directors, managers, employees
and professionals who want to improve their
problem solving and decision-making skills.