Partner
Exam Preparation

CMQ/OE
مدير معتمد للجودة/التميز المؤسسي

التقييم:
4.9
الإنجليزي
متقدم
Video preview
وجهاً لوجه
التدريب في الموقع
تدريب مباشر عن بعد
تدريب
التدريب
والإرشاد
السرعة الذاتية
تدريب
اختر تاريخ
لتحميل الكتيب

نبذة عن الدورة التدريبية

The Certified Manager of Quality/Organizational Excellence (CMQ/OE) is a professional who leads and champions process - improvement initiatives - everywhere from small businesses to multinational corporations - that can have regional or global focus in a variety of service and industrial settings. A CMQ/OE facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.
The CMQ/OE should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges.
Majed A.
Coordinator - Program Enrollment
[email protected]
تواصل معنا عبر الواتس أب

المخرجات الرئيسية

1
Create a culture of learning and continuous improvement
2
Establish benchmarks for advancement
3
Provide value to peers, colleagues and subordinates
4
Think like an advisor/consultant – be authority figure
5
The benefit is the journey, not necessarily just the destination

The American Society for Quality
Brand Logo
The American Society for Quality (ASQ) is the world’s leading authority on quality. With more than 80,000 individual and organizational members, this professional association advances learning, quality improvement, and knowledge exchange to improve business results, and to create better workplaces and communities worldwide. Today, ASQ has become a global organization, with members in more than 140 countries. ASQ now has service centers in Mexico, China, and India, and has established strategic alliances with numerousorganizations to promote ASQ products and training. A rich history and bright future; we are ASQ, the Global Voice of Quality™. LEORON is an official educational partner for ASQ for number of EMEA countries.

محتوى الدورة التدريبية

1 Leadership
A. Organizational Structures and Culture
1. Organizational structures
2. Organizational culture
B. Leadership Challenges
1. Roles and responsibilities of leaders
2. Roles and responsibilities of managers
3. Change management
4. Motivating, influencing, negotiating, resolving
5. Empowerment
C. Teams and Team Processes
1. Types of teams
2. Stages of team development
3. Team-building techniques
4. Team roles and responsibilities
5. Team performance and evaluation
D. ASQ Code of Ethics
2 Strategic Plan Development and Deployment
A. Strategic Planning Models
B. Business Environment Analysis
1. SWOT analysis
2. Market forces
3. Stakeholder analysis
4. Technology
5. Internal capability analysis
6. Legal and regulatory factors
C. Strategic Plan Deployment
1. Action plans
2. Resource allocation and deployment
3. Organizational performance measurement
4. Quality function in strategic deployment
3 Management Elements and Methods
A. Management Skills and Abilities
1. Principles of management
2. Management theories, styles, and tools
3. Interdependence of functional areas
4. Human resources (HR) management
5. Financial management
6. Risk management
7. Knowledge Management
B. Communication Skills and Abilities
1. Communication basics
2. Communications in a global economy
3. Communications and technology
C. Project Management
1. Project management tools
2. Project planning and estimation tools
3. Measure and monitor project activity
4. Project documentation
D. Quality System
1. Quality mission and policy
2. Quality planning, deployment, and documentation
3. Quality system effectiveness
E. Quality Models and Theories
1. MBNQA Criteria for Performance Excellence
2. ISO and other third-party standards
3. Other quality methodologies
4. Quality philosophies
4 Quality Management Tools
A. Problem-Solving Tools
1. The seven classic quality tools
2. Basic management and planning tools
3. Process improvement tools
4. Innovation and creativity tools
5. Cost of quality (COQ)
B. Process Management
1. Process goals
2. Process analysis
3. Lean tools
4. Theory of constraints (TOC)
C. Measurement: Assessment and Metrics
1. Basic statistical use
2. Sampling
3. Statistical analysis
4. Trend and pattern analysis
5. Theory of variation
6. Process capability Reliability and validity
7. Qualitative assessment
8. Survey analysis and use
5 Customer-Focused Organizations
A. Customer Identification and Segmentation
1. Internal customers
2. External customers
B. Customer Relationship Management
1. Customer needs
2. Customer satisfaction and loyalty
3. Basic customer service principles
4. Multiple and diverse customer management
6 Supply Chain Management
6 Supply Chain Management
A. Supplier Selection
B. Supplier Communications
C. Supplier Performance
D. Supplier Improvement
E. Supplier Certification, Partnerships, and AlliancesF. Supplier Logistics and Material Acceptance
7 Training and Development
7 Training and Development
A. Training Plans
B. Training Needs Analysis
C. Training Materials, Development, and Delivery
D. Training Effectiveness and Evaluation

على من يجب الحضور؟

This highly practical and interactive course has been specifically designed for
→ Group/ Corporate Quality Manager,
→ Quality Director/ Head of Quality,
→ QA/QC Manager/ Engineer/ Supervisor
→ Quality Auditors/ ISO Auditors
→ Quality Professionals who leads, manages or supports quality improvement programs.
→ QM Professionals in need to add ASQ’s CMQ/ OE to his/her professional credentials

الدورات ذات الصلة

أسئلة شائعة

ما هي لغة التدريس في الدورات التدريبية؟ وما هو مستوى اللغة الإنجليزية المطلوب للمشاركة في برامج ليورون؟
تُقدَّم معظم الدورات العامة لدينا باللغة الإنجليزية. لذا، يُشترط في المشاركين أن يكونوا متمكّنين من اللغة الإنجليزية لضمان المشاركة الفعالة في ورش العمل والتفاعل مع باقي المشاركين. أما بالنسبة للدورات الداخلية (In-house)، فلدينا القدرة على تقديم التدريب باللغات العربية والهولندية والألمانية والبرتغالية.
هل الدورات العامة التي تقدّمها ليورون معتمدة من أيّ جهة رسمية؟
يتعاون معهد ليورون مع أكثر من 20 جهة ومنظمة دولية، كما يمنح ساعات التطوير المهني المستمر (CPE/PDUs) من خلال الهيئات التالية: 1. الرابطة الوطنية لمجالس المحاسبة في الولايات المتحدة (NASBA) 2. وحدات PDUs لمعهد إدارة المشاريع 3. اعتمادات المعهد البريطاني للأوراق المالية والاستثمار (CISI) 4. اعتمادات الرابطة العالمية لمدراء المخاطر (GARP) 5. اعتمادات إعادة التصديق من المعهد الأمريكي للموارد البشرية (HRCI) 6. اعتمادات إعادة التصديق من منظمة SHRM.
ما هو الموعد النهائي للتسجيل في الدورات العامة؟
الموعد النهائي للتسجيل في الدورات العامة هو 14 يوماً قبل بدء الدورة. يرجى ملاحظة أنه في بعض الحالات، قد يتم قبول التسجيلات المتأخرة، ولكن ذلك يتطلب موافقة مدير المشروع التدريبي، أو مكتب التسجيل الذي يمكن التواصل معه عبر رقم الهاتف +1071 4 1075 5711 أو البريد الإلكتروني [email protected].
ما الذي تشمله رسوم الدورة؟
تشمل رسوم الدورة تجربة تدريبية متميزة في فندق 5 نجوم، والمواد التعليمية، ووجبات الغداء والمرطبات، بالإضافة إلى رسوم الشهادات والانضمام إلى الهيئات المعتمدة في بعض الدورات.
هل تقدّم ليورون خصومات؟
نعم، يمكننا تقديم خصومات على الحجوزات الجماعية، ويسعدنا التحدث معك إذا كنت ترغب في مناقشة الحصول على خصم على مستوى الشركات.

التعليقات

  • عرض:
    CMQ/OE Certified Manager of Quality/Organizational Excellence
    Very easy, interesting and fruitful
    CMQ-OE is an important course for the managers & directors, in terms of being armed with the required tools & methodology for better management, and eventually towards an Organizational Excellence.I attended this course, last April 12-16, 2020 via online application due to the current pandemic crisis, while the trainer (Mr. Edwin Garro) and LEORON team made the course very easy & interesting for all the participants, the discussions that conducted, the exercises that were provided, and the daily tests, were fruitful & reduced the Learning distance impact.
    Mohamad Baytieh
    Dr. Sulaiman AL Habib Medical Group
  • عرض:
    AR Certified Professional in Quality and Patient Safety
    AR We have been working with LEORON for the past two years and will be working with them again this upcoming year. The programs they delivered were fruitful and exciting and our organization has received positive feedback from the participants. What our organization aims to do is to provide at no cost training for all the private sector employees so that they may benefit from our offered programs in Innovation and Professional development. Leoron has helped us achieve this goal. We look forward to continuing this service and wish them the best of luck. Regards,
    Nasser M. Al-Subaie
  • عرض:
    AR IAMM Internal Audit Maturity Model
    AR In recognition of their dedication and contribution supporting IKEA Saudi Arabia in arranging training programs during 2017 & 2018, looking forward for more development and exciting effort this year. On behalf of IKEA Saudi Arabia, THANK YOU!
    Dalal Kutbi
  • عرض:
    AR Certified Professional in Quality and Patient Safety
    AR Dating back to 2014, Mobily’s “LEORON” experience has grown from a single collaboration to a long-term partnership. We consider “LEORON” Institute as a strategic partner, whose contribution has been nothing but premium in equipping our staff with field-based knowledge and information. Past three years have resulted with an expanded collaboration with superior customer service and support. Best Regards,
    Turki S. Alsahaan
  • عرض:
    AR Certified Professional in Quality and Patient Safety
    AR Since the partnership was signed between BAE Systems Saudi Development & Training and LEORON in 2017, we have been working together to offer the Saudi market a complete portfolio of training solutions benefiting from the wide and extensive experience of both parties. Recognizing the great success of this partnership, we are looking for further collaborations in the future that will position both companies as one of the leading training providers in Saudi Arabia. We thank the LEORON team for their full cooperation and continuing support, and look forward to further success together in the years to come.
    Emad Alrajih