Exam Preparation
CEPA™مساعد شخصي تنفيذي معتمد من
التقييم:
الإنجليزي
متوسط
وجهاً لوجه
التدريب في الموقع
تدريب مباشر عن بعد
تدريب
التدريب
والإرشاد
السرعة الذاتية
تدريب
اختر تاريخ
لتحميل الكتيب
نبذة عن الدورة التدريبية
This course is designed to enable executive assistants and other office professionals to realize their value and pivotal role in the organisation. By unpacking present demands and requirements from executive leaders of today and top executive assistants, delegates will add relevance to their profession and the emerging roles that are required of the executive secretary in today’s global environment. The role of the Executive Personal Assistant/Secretary, is growing exponentially. From humble beginnings, the Executive Personal Assistant/Secretary is normally university qualified and required to perform demanding roles on behalf of their boss such as preparing executive reports, making presentations, attending and even making contributions during executive board meetings. Executive Personal Assistants/Secretaries now have a highly visible and demanding role in the blue chip corporations and government organisations. This demanding role makes it imperative that the Executive Personal Assistant/Secretary has sufficient knowledge and understanding of the key fundamentals of Strategic Thinking, Project Management, Corporate Finance and Reporting, Leadership, HR, Procurement and Informational Technology. Being a well trained Executive Personal Assistant/Secretary is therefore a source of security, prosperity and power! Upon completion of this five day training course you will receive your certification from the International Academy of Business and Financial Management (IABFM), which is recognized in over 145 countries.
المخرجات الرئيسية
1
Learn the secrets of supporting senior executives
2
Develop your career and professionalism
3
Master your behaviour and emotions
4
Improve your confidence and influence on others
5
Offer greater service and value to your manager
International Academy of Business and Financial Management
The International Academy of Business and Financial Management™ is one of the world’s fastest growing professional association with more than 200,000 members, associates and affiliates in 145 countries. IABFM™ hosts and organizes certification training worldwide and offers exclusive board designations to candidates who meet the highest professional standards and assessment criteria. The IABFM is credited by the American National Standards Institute (ANSI) the International Standards setting authority.
محتوى الدورة التدريبية
Part 1
Principles of Modern Organization Behavior
Exploring the characteristics of today’s global business environment Understanding the role of the Executive Personal Assistant (EPA) in a global economy Why is the EPA more relevant than ever before? Debating the importance and relevance of the EPA’s role in today’s international business environment
Understanding the flow from Strategy and Change to Operations
Demystifying Strategy: Thinking, Concepts & Models Identifying opportunities and people capabilities to facilitate your Manager’s activities and responsibilities Comprehend the principles of alignment of strategy and organizational goals The case for Change and the role of Executive Personal Assistants (EPAs) in the change process
Part 2
Developing a Relationship of Trust with & Representing Your Manager
Developing trust & a proactive approach Unifying styles and approaches and thinking like your Manager Confidentiality & confidante Leader’s representative & company ambassador
Time Optimisation, Management & Prioritization
The importance of time optimization & management Efficiency & effectiveness Time management skills & tips Preparation & prioritization The need for SMART objectives
Part 3
Understanding Management & Leadership Styles
Identify the leadership profile of your Manager and explore how you can use this knowledge to perform your role efficiently Assess the leadership competencies of your Manager and learn how you can develop your strengths in line with the leadership competencies of your Manager Identify those additional skills and tools that can make you a better professional so you can advance in your career Understanding Emotional Intelligence (EQ) Know your inter-personal style and values and how your behavior impacts others Sympathy vs empathy
Effective Communication, Internal Customer Service & Conflict Management
The EPA as representative of the executive Identifying & acknowledging the Internal Customer Develop your ability to influence and communicate with others Understanding communication: Diversity, assumptions and stereotypes Listening skills Written communication Verbal and non-verbal communication Conflict management & resolution
Part 4
Problem Solving, Multitasking & Dealing with Complexity
Differentiate and define various types of problems Determine the appropriate problem-solving technique Root Cause Analysis Evaluate solutions and apply creative thinking techniques to problem solving Determine the decision objective Develop selection criteria & evaluate alternatives
Part 5
Business Etiquette, Protocol & Diplomacy
Professionalism Cultural awareness Understanding cross-cultural differences and awareness
Using technology in the 21st century
Telephone courtesies Cell phone etiquette Email protocols Use of social media
على من يجب الحضور؟
This highly practical and interactive course has been specifically designed for
→ Executive Secretaries
→ Executive Personal Secretaries
→ Personal Secretaries
→ Executive Assistants
→ Personal Assistants
→ Office Managers
→ Administration Managers
→ Management Secretaries
→ Senior Assistants
الدورات ذات الصلة
أسئلة شائعة
ما هي لغة التدريس في الدورات التدريبية؟ وما هو مستوى اللغة الإنجليزية المطلوب للمشاركة في برامج ليورون؟
تُقدَّم معظم الدورات العامة لدينا باللغة الإنجليزية. لذا، يُشترط في المشاركين أن يكونوا متمكّنين من اللغة الإنجليزية لضمان المشاركة الفعالة في ورش العمل والتفاعل مع باقي المشاركين. أما بالنسبة للدورات الداخلية (In-house)، فلدينا القدرة على تقديم التدريب باللغات العربية والهولندية والألمانية والبرتغالية.
هل الدورات العامة التي تقدّمها ليورون معتمدة من أيّ جهة رسمية؟
يتعاون معهد ليورون مع أكثر من 20 جهة ومنظمة دولية، كما يمنح ساعات التطوير المهني المستمر (CPE/PDUs) من خلال الهيئات التالية: 1. الرابطة الوطنية لمجالس المحاسبة في الولايات المتحدة (NASBA) 2. وحدات PDUs لمعهد إدارة المشاريع 3. اعتمادات المعهد البريطاني للأوراق المالية والاستثمار (CISI) 4. اعتمادات الرابطة العالمية لمدراء المخاطر (GARP) 5. اعتمادات إعادة التصديق من المعهد الأمريكي للموارد البشرية (HRCI) 6. اعتمادات إعادة التصديق من منظمة SHRM.
ما هو الموعد النهائي للتسجيل في الدورات العامة؟
الموعد النهائي للتسجيل في الدورات العامة هو 14 يوماً قبل بدء الدورة. يرجى ملاحظة أنه في بعض الحالات، قد يتم قبول التسجيلات المتأخرة، ولكن ذلك يتطلب موافقة مدير المشروع التدريبي، أو مكتب التسجيل الذي يمكن التواصل معه عبر رقم الهاتف +1071 4 1075 5711 أو البريد الإلكتروني [email protected].
ما الذي تشمله رسوم الدورة؟
تشمل رسوم الدورة تجربة تدريبية متميزة في فندق 5 نجوم، والمواد التعليمية، ووجبات الغداء والمرطبات، بالإضافة إلى رسوم الشهادات والانضمام إلى الهيئات المعتمدة في بعض الدورات.
هل تقدّم ليورون خصومات؟
نعم، يمكننا تقديم خصومات على الحجوزات الجماعية، ويسعدنا التحدث معك إذا كنت ترغب في مناقشة الحصول على خصم على مستوى الشركات.
التعليقات
- عرض:I would like to thank you for last week's thorough and well organized training. The material was very interesting and the discussions were truly inspiring. I particularly enjoyed the visual illustrations, which made the content easily understandable. Please thank on my behalf everyone who was involved in the preparation and execution of the training. You have all done a wonderful job. I look forward to attend future trainings given the opportunity. Sincerely, -Oman Oil Marketing CompanySamah Al ShahaibiQuality Assurance Executive
- عرض:AR IAMM Internal Audit Maturity ModelAR In recognition of their dedication and contribution supporting IKEA Saudi Arabia in arranging training programs during 2017 & 2018, looking forward for more development and exciting effort this year. On behalf of IKEA Saudi Arabia, THANK YOU!Dalal Kutbi
- عرض:AR Certified Professional in Quality and Patient SafetyAR Dating back to 2014, Mobily’s “LEORON” experience has grown from a single collaboration to a long-term partnership. We consider “LEORON” Institute as a strategic partner, whose contribution has been nothing but premium in equipping our staff with field-based knowledge and information. Past three years have resulted with an expanded collaboration with superior customer service and support. Best Regards,Turki S. Alsahaan
- عرض:AR Certified Professional in Quality and Patient SafetyAR Since the partnership was signed between BAE Systems Saudi Development & Training and LEORON in 2017, we have been working together to offer the Saudi market a complete portfolio of training solutions benefiting from the wide and extensive experience of both parties. Recognizing the great success of this partnership, we are looking for further collaborations in the future that will position both companies as one of the leading training providers in Saudi Arabia. We thank the LEORON team for their full cooperation and continuing support, and look forward to further success together in the years to come.Emad Alrajih
- عرض:AR Certified Professional in Quality and Patient SafetyAR We have been working with LEORON for the past two years and will be working with them again this upcoming year. The programs they delivered were fruitful and exciting and our organization has received positive feedback from the participants. What our organization aims to do is to provide at no cost training for all the private sector employees so that they may benefit from our offered programs in Innovation and Professional development. Leoron has helped us achieve this goal. We look forward to continuing this service and wish them the best of luck. Regards,Nasser M. Al-Subaie
