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Home All Courses PSDM Problem Solving and Decision Making

PSDM Problem Solving and Decision Making

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Course Overview

Operational staff need to make decisions and solve problems at work on a daily basis, whether in conducting their daily tasks or as part of a continuous improvement effort aiming to streamline operations, reduce time or improve customer satisfaction. Making sure that they make the right decisions and effectively solve problems, require applying a structured approach to problem solving that enables to identify the problem, gather and analyze information, generate and evaluate options, make a rational decision to select the most suitable options, implement it successfully and evaluate its success.

This 2-day interactive and highly engaging course helps operations individuals understand the fundamentals of problem solving, develop creative and critical thinking skills, decision making skills and learn how to utilize different problem solving tools techniques to solve problems successfully in their operations environment. Participants will engage in several operations related exercises, examples and case studies that are relevant to the real-life problems they face on a daily basis.

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5 Key Takeaways


Understand the different approaches to problem solving.

Practically apply the problem solving and decision-making process on any operational problem.



Develop your creative and critical thinking skills and effectively generate and evaluate alternate solutions to operations related problem.

Use a structure approach to decision making to select a solution.



Effectively plan for communicate, implement and evaluate success of your decisions.



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Course Outline


SESSION 1: Problem Solving Basics

  • Fundamentals of Problem Solving

  • Types of Operations

  • Problems faced in operational environment

  • Detecting and Identifying operational problems

  • Effective Problem Solving approaches

  • Challenges to Solving Problems

  • Examples of Problems faced in operations environment

  • Case Study

Session 2: Problem Solving Process

  • Problem Solving Phases/Process

  • Identification, analyzing, and gathering information

  • Setting solution criteria, generating and evaluating solutions

  • Selecting a solution and implementation

  • Confirming solving, measuring success, and communicating changes

  • Exercise

SESSION 3: Problem Solving Styles

  • Approaches to problem-solving

  • Decision-making technique and thinking method

  • What is your problem-solving style?

  • Problem-solving from different points of view

  • Exercise (Role Playing Game)


SESSION 4: Creative and Critical Thinking

  • What is Critical Thinking? 

  • What is Creative Thinking? 

  • Using Creative and Critical Thinking in Problem Solving

  • Creative and Critical Thinking techniques

  • Brainstorming and Mind mapping

  • Reframing and Positive thinking

  • Exercise


SESSION 5: Gathering and Analyzing Information

  • Data vs. Information » Finding and gathering data

  • Converting Data into Information

  • Tools and techniques to analyze data

  • Using Charts and Graphs

  • Scatter diagrams and Tally sheets

  • Displaying Information

  • Exercise

SESSION 6: Evaluating and Selecting Solutions

  • The principles of Decision Making in Problem Solving

  • Setting Solution Criteria

  • Options and Solutions

  • Generating solutions

  • Evaluating solutions

  • Making the decision and selecting the solution

  • Presenting your solution

  • Exercise

SESSION 7: Operations Problem Solving Tools and Techniques

  • The 7 Basic tools

  • Fishbone diagrams or root cause analysis

  • Flow charts

  • Histograms, Control Charts, and Pareto Diagram

  • SWOT Analysis

  • Advanced tools and techniques

  • Exercise

SESSION 8: Implementing the Solution

  • Communicating the solution or decision

  • Planning and monitoring the implementation

  • Confirming problem elimination

  • Measuring and evaluating the success

  • Exercise

  • Integrated Practical Case Study

  • Wrap-Up and Closing Remarks


LEORON - Professional Development Institute

Built upon the strong experience in the manufacturing sector, which the founders developed in Sweden during the 90’s global expansion, LEORON evolved into a comprehensive training institute, offering training and development solutions in all strategic corporate functions, including corporate finance, HR, SCM, operations, and engineering.

With strategic distribution of our offices in leading locations, such as Dubai, Riyadh, Jonkoping, Skopje, Accra, and Almaty, our team of experts delivers approximately 500 courses annually, and roughly 10000 professionals are equipped with appropriate education and the latest insights in a wide assortment of industries across the EMEA region.



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Who Should Attend?

This highly practical and interactive course has been specifically designed for:

This course is designed for supervisors and front-line staff in operations who want to improve their creative problem solving and decision-making skills.  






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Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.

LEORON Institute partners with 20+ international bodies and associations.
We also award continuing professional development credits (CPE/PDUs) for:
1. NASBA (National Association of State Boards of Accountancy)
2. Project Management Institute PDUs
3. CISI credits
4. GARP credits
5. HRCI recertification credits
6. SHRM recertification credits

The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +971 4 447 5711 or [email protected].

The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.

Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.

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