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PQM Project Quality Management

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Course Overview

It is often said that the key issue in Project Management is handling the triple constraint of Scope, Time and Cost. But while it is generally accepted that these three may slip, and frequently do, Quality requirements are much more demanding. Quality failures can lead to ballooning project costs and delays, and to hefty penalties and litigation if errors are not discovered and corrected on time. On the other hand, good quality of both deliverables and work processes ensure customer satisfaction, repeat business, and an improved work environment for all project participants and stakeholders.

This course will follow the presentation of Project Quality Management processes and tools from the recently released 6th Edition of PMI’s PMBOK Guide, but enhances it with actual industry cases and experiences. An additional section covers effective, Lean based methods to enhance cross-discipline collaboration, drive quality improvements, and lead to more efficient project execution.

The material is geared primarily towards projects resulting in physical deliverables, such as civil, mechanical and electrical construction and major maintenance projects. Due to time limitations we will not be discussing the specialized Quality methods applicable to more intangible areas such as software development or product design.

This course should be of interest to all professionals involved in project planning and execution, or in technical areas often involved in assessing the quality of project deliverables. It should also provide valuable insights and a fresh perspective to Quality professionals involved in Project Quality assurance and control.

Our courses will help you gain the required knowledge and to practice the concepts and tools so you can confidently apply this knowledge upon returning to your project or workplace. The appropriate blend of instructor expertise, peer interaction, and course structure will keep you on track and allow you to meet your goals.

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5 Key Takeaways


Learn how to align the Project plan and activities to ensure customer satisfaction with the process and the results.

Learn to apply key Lean concepts to improve project results, reduce rework and enhance cross-discipline collaboration



Move beyond the death spiral of inspection, testing and rework and towards effective quality management and improvement.

Understand the variety of Quality tools available in a Project environment and practice how to apply them to promote project success.



Improve competitiveness and time-to-market through better project results and enhanced client-contractor experience and interactions.



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Course Outline


Project Quality Management and its Business Drivers

The Project as a Unique Endeavor:

  • Characteristics
  • Organization
  • Stakeholders and Stakeholder Management
  • The Triple Constraint
  • Project Structure and Components:
  • Project Approaches and Lifecycles (waterfall, agile)
  • Project Phases
  • Project Management:
  1. Purpose
  2. Process Groups
  3. Knowledge Areas
  4. Key Plans and Documents

Quality Definitions and Concepts

  • Quality and Grade
  • Evolution of the Concept of Quality:
  1. Meeting Specifications
  2. Fitness for Use
  3. Customer Satisfaction

The Cost of Quality

  • Non-conformance costs
  1. Rework
  2. Scrap
  3. Warranty and Lost Business
  • Conformance costs
  1. Appraisal (inspection, testing)
  2. Prevention
  • Quality and the Triple Constraint

Continuous Improvement

  • Origins
  • The PDCA method

Coming together: Project Quality

  • Definition of Quality in a Project context
  • Deliverable / Product Quality
  1. Quality Metrics, Specifications and Standards
  • Work Performance Quality
  1. Alignment with Plans and Procedures
  2. Maintaining the Triple Constraint
  3. Customer and Stakeholder Satisfaction
  • Technical and Quality Departments roles and contributions

The Components of Project Quality Management

  • Plan Quality Management
  • Manage Quality: Quality Assurance and Process Improvement
  • Control Quality



Planning Quality Management


The Quality Management Plan

  • Purpose of the Quality Management Plan
  • Quality Management Process description
  • Quality Governance model, Roles and Responsibilities
  • Project Quality Requirements and Standards
  • Quality Management Tasks to perform
  • Quality Control Tasks to perform

Project Quality Metrics

  • Metrics for Schedule, Resources and Cost
  • Specialized Product Quality Metrics
  • Specialized Work Process Quality Metrics

Project and Organizational Context

  • Other Project Plans and Documents
  • Client and Enterprise Procedures and Standards
  • Government and industry Regulations

Key Tools and Techniques

  • Meetings and meeting management
  • Open and structured brainstorming
  • Interviews – the Voice of the Stakeholders.
  • Critical to Quality: from requirements to specifications. Kano requirements analysis.
  • Internal and external benchmarking
  • Flowcharts and diagrams
  • Team decision tools
  • Measurement Plans for Inspection and Testing
  • Matrix diagrams
  • Cost-benefit analysis of Quality activities



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With strategic distribution of our offices in leading locations, such as Dubai, Riyadh, Jonkoping, Skopje, Accra, and Almaty, our team of experts delivers approximately 500 courses annually, and roughly 10000 professionals are equipped with appropriate education and the latest insights in a wide assortment of industries across the EMEA region.



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Who Should Attend?

This highly practical and interactive course has been specifically designed for:

  • Program and Project Managers
  • Managers with line responsibility for Project Performance and Project Deliverables
  • Line and Supply Chain Managers and Analysts responsible for contracting project activities and setting project contractor terms
  • Quality Managers with responsibility for Project Quality
  • Technical Subject Matter Experts involved in Project Quality planning and assessment
  • Project Leaders and Coordinators






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Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.

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The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +971 4 447 5711 or [email protected].

The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.

Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.

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