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Home All Courses CBPOI Certificate in Business Process Optimization & Improvement

CBPOI Certificate in Business Process Optimization & Improvement

1 alternative location(s) available

Course Overview

In general, the goal of Business Process Optimization (BPO) is to enable and organization to optimize the process of change as it naturally occurs in dynamically varying environments, markets and organizations.

The objectives of BPO are to:
Enable agility across multiple dimensions of business and IT in order to be able to manage and incorporate critical changes in business and technology.
Assist in making trade-offs between agility and effectiveness or efficiency as required
Gain the ability to handle and manage complexity in the face of continuous change, including predictable and unpredictable variation.
Optimize business architecture and service delivery under unpredictable market or business shifts and trends

Business performance is ultimately measured by a comparison of track record with existing scorecards, balance sheets, or key performance indicators (KPIs). Instead of focusing on solutions design, we recommend refocusing on business process optimization and design, which incorporates unanticipated and predictable variations within the business systems.

Project manager

Monika Nikolovska

1 alternative location(s) available



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5 Key Takeaways


Begin Business Process Optimization efforts and methods (i.e., Six Sigma, Lean, etc.) that can be easily tied into the corporate strategies and objectives.

Issues are shown in the context of the Processes which allows for much quicker analysis of the problems and development of action plans and responsibility assignment.



Develop process models at varying levels of depth, allowing for increasingly more granular analysis to pinpoint critical issues.

Identify key KPI goals that can be tuned and adjusted with immediate feedback as to what must improve to achieve these new objectives. This means that Continuous Improvement becomes part of the culture and it is always targeted at what is critical.



Understand and analyze Dashboard information that can be rolled up based on role in the organization, which allows for the right information in the right hands, at the right time.



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Course Outline



  • Business Process Optimization concepts. (BPO)

  • What is BPO?

  • Benefits obtained when using Business Process Optimization

  • How BPO improves organization performance

  • Competitive Advantage: Key elements

  • The BPO transformation journey

  • A collaborative approach to Business Process Change Management (Lean, Six Sigma, etc.)

  • Business process work flow analysis

  • Identification and understanding of existing and potential future business and IT work flows

  • Business process improvement methods and transformation tools
    - Lean
    - Data Collection and Sampling techniques
    - Six Sigma (Short term Average Performance vs. Long term Standard Deviation performance)
    - BPM
    - Simulation
    - Statistical Process Control (SPC)
    - DOE Optimization (Minitab Analysis included)

  • Process Measurement

  • Business Process Technology and Software tools (Minitab, Igrafx,etc.)



In depth discussion of critical Business Process Optimization techniques

  • Process Measurement

  • Process Analysis

  • Process Improvement Opportunity

  • Process Optimization Methods

  • Process Control methods

  • Process Reporting and Best Practice management



LEORON - Professional Development Institute

Built upon the strong experience in the manufacturing sector, which the founders developed in Sweden during the 90’s global expansion, LEORON evolved into a comprehensive training institute, offering training and development solutions in all strategic corporate functions, including corporate finance, HR, SCM, operations, and engineering.

With strategic distribution of our offices in leading locations, such as Dubai, Riyadh, Jonkoping, Skopje, Accra, and Almaty, our team of experts delivers approximately 500 courses annually, and roughly 10000 professionals are equipped with appropriate education and the latest insights in a wide assortment of industries across the EMEA region.



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Who Should Attend?

This highly practical and interactive course has been specifically designed for:

  • Resource decision makers - Senior Executive and Middle to Senior Operations Directors

  • Quality, Logistics, Operations Managers

  • Business Analysts

  • Project Managers and Product Managers

  • Systems development and QA professionals

  • Functional staff interested in process management

  • Frontline Leaders/Supervisors

  • Subject Matter Experts (SME’s) and process workers of areas anticipated for improvement efforts. Process workers should also be included from ancillary support areas – as needed

Project manager

Monika Nikolovska






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Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.

LEORON Institute partners with 20+ international bodies and associations.
We also award continuing professional development credits (CPE/PDUs) for:
1. NASBA (National Association of State Boards of Accountancy)
2. Project Management Institute PDUs
3. CISI credits
4. GARP credits
5. HRCI recertification credits
6. SHRM recertification credits

The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +971 4 447 5711 or [email protected].

The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.

Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.

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