In general, the goal of Business Process Optimization (BPO) is to enable and organization to optimize the process of change as it naturally occurs in dynamically varying environments, markets and organizations.
The objectives of BPO are to:
Enable agility across multiple dimensions of business and IT in order to be able to manage and incorporate critical changes in business and technology.
Assist in making trade-offs between agility and effectiveness or efficiency as required
Gain the ability to handle and manage complexity in the face of continuous change, including predictable and unpredictable variation.
Optimize business architecture and service delivery under unpredictable market or business shifts and trends
Business performance is ultimately measured by a comparison of track record with existing scorecards, balance sheets, or key performance indicators (KPIs). Instead of focusing on solutions design, we recommend refocusing on business process optimization and design, which incorporates unanticipated and predictable variations within the business systems.