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CAP Certified Administrative Professional

1 alternative location(s) available

Course Overview

The IAAP Certified Administrative Professional (CAP) Exam Preparation Program introduces participants to the CAP certification; including exam eligibility and requirements, and provides an extensive overview of each of the six CAP exam domains:

  • Organizational Communication (24%)+
  • Business Writing and Document Production (22%)
  • Technology and Information Distribution (16%)
  • Office and Records Management (15%)
  • Event and Project Management (12%)
  • Operational Functions (11%)

The program is designed to prepare students to embark on a targeted course of study in anticipation of successful completion of the CAP exam.*

1 alternative location(s) available



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5 Key Takeaways


Demonstrate an understanding of the value of certification, specifically the CAP certification. Participants will learn about eligibility requirements, exam scheduling and fees and exam content areas (CAP domains).

Understand the six CAP Domains, including the performance outcomes for each domain. These domains constitute the content of the CAP exam.



Identify recommended resources (readings) to continue preparation to sit for the CAP exam.

Understand the specialty designations available after earning the CAP certification.



Learn about the benefits of membership in IAAP.



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Course Outline


Introduction to the course and areas to be covered

  • Trainer provides an introduction to the course content and methodology

  • Introduction by the participants

SESSION 1 – Introduction to the Certified Administrative Professional (CAP)

  • Four main components of certification

  • Value of the CAP certification

  • Three-step process to earn and maintain the CAP

  • Discussion of exam fees and scheduling

SESSION 2 – CAP Domain 1

  • Introduction of the six CAP domains

  • CAP Domain 1 – Organizational Communication

  • Performance Outcome (PO) 1 – Describe the concepts of applications of communication, management and leadership models/theories within organizations

  • PO 2: Describe the process of effective interaction with internal and external stakeholders

  • PO 3: Recognize the importance and utilization of professional networking 

  • PO 4: Demonstrate an understanding of team dynamics within organizations

  • PO 5: Describe the positive and negative types of interpersonal interactions existing within an organization

  • PO 6: Demonstrate knowledge in the techniques of creating and giving presentations

  • PO 7: Demonstrate the ability to conduct business with diverse culture

  • PO 8: Demonstrate a basic knowledge in organizational structure, systems, and strategies including their role in productivity and effective management

  • PO 9: Describe how confidentiality, legality and ethics are important for the functioning of an organization.

  • Domain 1 wrap-up and questions

Exercise: Organizational conflict scenario
Exercise: Team building exercise highlighting the importance of communication and team dynamics
Exercise: Five public speaking tips video (Toastmasters)

SESSION 3 – CAP Domain 2 – Business Writing and Document Production

  • PO 1: Demonstrate knowledge of terminology associated with business writing and document production

  • PO 2: Exhibit proficiency in proofreading and editing documents

  • PO 3: Demonstrate proficiency in the use of grammar, spelling, and sentence construction.

  • PO 4: Describe the steps required to create and edit different types of business documents 

  • PO 5: Describe the features and tools used in desktop publishing (for newsletters, flyers, etc.)

  • PO 6: Identify the necessary elements needed to create and present effective charts and graphs.

  • PO 7: Identify the important elements necessary for finishing a document (e.g. binding, collation, stapling, coloring, graphics, etc.)

  • PO 8: Demonstrate proficiency in the creation of minutes for meetings.

  • Domain 2 wrap-up and questions

Exercise: Edits using a proofreading guide
Exercise: File type/software match-up
Exercise: Group review of key elements of effective charts and graphs


SESSION 4 – CAP Domain 3

  • Review of Day 1

  • CAP overview

  • Domains 1 and 2 overviews

  • CAP Domain 3 – Technology and Information Distribution

  • PO 1: Describe the process of information distribution within an office environment

  • PO 2: Identify the important differences between traditional and electronic distribution of information

  • PO 3: Identify copyright laws, regulations regarding intellectual property, and ways to maintain confidentiality when distributing information.

  • PO 4: Describe the process and techniques of gathering, compiling and analyzing data

  • PO 5: Demonstrate knowledge in the use of the Internet, including social media, as a way of distributing information

  • PO 6: Demonstrate basic knowledge in installation, maintenance and troubleshooting of both equipment and software

  • PO 7: Demonstrate basic knowledge in the use of different types of computer operating systems

  • PO 8: Describe common ways of storing and transferring data and the types of media appropriate for each

  • PO 9: Explain appropriate security procedures for maintaining, backing up, and storing information.

  • Domain 3 wrap-up and questions

Exercise: Review information distribution flowchart
Exercise: Data gathering/analysis guidelines – share best practices

SESSION 5 – CAP Domain 4

  • CAP Domain 4 – Office and Records Management

  • PO 1: Demonstrate knowledge of basic terminology associated with records management using ARMA Guidelines

  • PO 2: Identify the key advantages and disadvantages of electronic and manual (paper) file management based on ARMA Guidelines.

  • PO 3: Demonstrate knowledge of both electronic and manual (paper) filing rules and standards based on ARMA Guidelines.

  • PO 4: Identify the appropriate security for both electronic and manual file

  • PO 5: Demonstrate knowledge of file retrieval, maintenance and retention

  • PO 6: Identify appropriate ergonomics for a productive personal workspace

  • PO 7: Demonstrate knowledge of resources necessary to efficiently manage an office

  • PO 8: Identify the important methods of checking and maintaining office supplies

  • PO 9: Demonstrate knowledge of forming a virtual office.

  • Domain 4 wrap-up and questions

Exercise: Create an effective office layout

SESSION 6 – CAP Domain 5

  • CAP Domain 5 – Event and Project Management

  • PO 1: Demonstrate knowledge of basic terminology associated with event management

  • PO 2: Demonstrate proficiency in travel preparation

  • PO 3: Describe the key requirements for meetings both in person and virtual

  • PO 4: Demonstrate knowledge in prioritizing and delegating elements of a project from planning to implementation

  • PO 5: Describe the steps required in organizing, planning and managing a project

  • Domain 5 wrap-up and questions

Exercise: Best practices in travel preparation
Exercise: Plan this meeting
Exercise: Group review of project management basics



IAAP - International Association of Administrative Professionals

IAAP (International Association of Administrative Professionals) is a 501 (c) (6) registered not-for-profit professional association for administrative professionals. IAAP strives to ensure individuals working in office and administrative professions have the opportunity to connect, learn, lead, and excel. IAAP is dedicated to helping office and administrative professionals advance their career in a demanding and ever-changing business environment.



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Who Should Attend?

This highly practical and interactive course has been specifically designed for:

Office and administrative professionals who are interested in earning the only recognized certification in this field, and who meet the exam eligibility requirements or will meet them when they are ready to sit for the exam:

  • No College Degree - 4 years of relevant work experience is required
  • Associates Degree - 3 years of relevant work experience is required
  • Bachelor’s Degree - 2 years of relevant work experience is required






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CEPA™ Certified Executive Personal Assistant


Dec 13 - 17, 2020

LIVE, Virtual Training

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35 NASBA CPE credits

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5 days

You can still catch our second early bird and get $200 off. This is a program for those executive personal assistants/secretaries who are willing to immerse with earnest intent into ‪#‎corporate behavior.Upon completion, you will receive the ‪#‎Certified ‪#‎Executive Personal Assistant (CEPA™) designation by ‪#‎IABFM.


Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.

LEORON Institute partners with 20+ international bodies and associations.
We also award continuing professional development credits (CPE/PDUs) for:
1. NASBA (National Association of State Boards of Accountancy)
2. Project Management Institute PDUs
3. CISI credits
4. GARP credits
5. HRCI recertification credits
6. SHRM recertification credits

The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +971 4 447 5711 or [email protected].

The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.

Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.

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