Leoron logo

Shopping cart



AED 18.300

Home All Courses BHM Behavioural Masterclass

BHM Behavioural Masterclass

Effective Use of Soft Skills in the Workplace

1 alternative location(s) available

Course Overview

This intensive and practical course will develop the understaning and competences needed for effective use of soft skills in the workplace. The course will be facilitated by Ben Dobbs, an ILM Level 7 Leadership Coach, certified Change Management Specialist (CMS), certified Crisis Manager (CCMC) and Six Sigma Black Belt Professional (SSBBP) with extensive international training experience in the GCC and internationally. It will be assessed by a brief knowledge and skills based examination at the end of the course. Performance in shrter practice tasks will also be evaluated.


1 alternative location(s) available



Run This Course

Enjoy this certified

program at your premise of choice, with lower costs, and schedule that suits you best.



5 Key Takeaways


Fully understand the meaning and value of soft skills and how these skills are used to build relationships and achieve results.

Be better able to influence without need to use authority, put forward arguments and engage in relationship-focused principled negotiation.



Advance as leaders and know how and why to use mentoring and coaching approaches and associated competences such as the levels of listening.

Understand conflict, take the conflict mode test and developed their competences in acting as a mediator to resolve conflicts.



Have developed their spoken and written communication and the ability to use communication for positive relationships and results.



See What’s Inside Our 2021 Catalog

Course Outline

DAY 1 

THEME: Relationships and Results 

Introduction to the course

- Introduction and group dynamics
- Course Objectives

Introducing the Soft Skills

- What are soft skills?
- Hard skills vs soft skills?
- Why soft skills matter
- The virtuous circle of relationships and results

Emotional Intelligence (EI)

- What is El and what are it's five components?
- Self-awareness and self-regulation
- Using the three types of empathy
- Conducting a self-assessment
- Having a positive attitude


- The communication cycle
- Communicative variables
- What is effective communication?

Building Trust

- What is trust and what are the types of trust?
- Building and repairing trust

Providing Feedback

- Sources of feedback
- Feedback models and approaches
- Feedback vs. feedforward

DAY 2 

Theme: Influencing Without Authority 

DISC Analysis and It's Implications

- What is DISC?
- The DISC variables
- Managing, leading and communicating with DISC
- Taking a DISC assessment


- Ways to change thinking and action
- Assertiveness and responsiveness
- Push and pull influencing
- Managing up
- Influencing games


- What is argument?
- Using ethos, pathos, logos and kairos
- Putting forward an argument using rhetorical approaches

Written Communication

- Etiquette and soft skills for writing
- Controlling your diplomacy
- Avoiding "flaming"

Principled Negotiation

- Principled vs. positional negotiation
- Negotiation approaches and tactics
- Negotiation roleplay



LSBF - London School of Business and Finance

LSBF EE offers a range of short programmes and postgraduate certificate courses, tailored specifically to the needs of working professionals who want to succeed in today’s globalised business climate. The school was established in 2003 and has campuses in the UK and Singapore; it is also partnered with the award-winning online platform InterActive, delivering education to students around the world who can’t attend classes on campus. The LSBF experience is career-driven, tailored to each individual student, and led by expert tutors who are passionate about their subject and about teaching.



Introducing LEORONʼs mobile app!


Your Professional Development

Institute in the palm of your hand!




Who Should Attend?

This highly practical and interactive course has been specifically designed for:

Anyone who needs or wishes to build their soft skills in order to build relationships and achieve results.






Submit Review

Overall rating *

Add a photo


We are processing your review. This may take several days, so we appreciate your patience. We will notify you when this is complete.


Management & Leadership

CIL® Certified Innovation Leader


May 31 - 03, 2021

LIVE, Virtual Training

Plus sign

35 NASBA CPE credits

Calendar logo

4 days

Certified Innovation Leaders understand and utilize every phase of the innovation process to produce goods and services that are successful in the global market place and provide maximum return on investment to the organization. With this course, you will walk away with a toolbox of best practices and proven methodologies that will help you establish and then lead a culture of innovation for your company. You’ll craft a workable real-time process to build new, effective revenue streams. You’ll re-learn the entire product life cycle from the per...

Management & Leadership

Executive Mini MBA


Jun 06 - 10, 2021

LIVE, Virtual Training

Plus sign

35 CPE Credits

Calendar logo

5 days

The 5-Day Executive Mini MBA Business Administration Masterclass is a highly intensive training course covering all the usual subjects associated with an MBA. In 5 days a delegate will learn what normally takes a year of full time study. The course is designed to provide delegates with comprehensive knowledge of fundamental, proven strategies taught as both an academic and practical exercise.

Management & Leadership

CMM Change Management Master


Jun 13 - 17, 2021

Dubai, UAE

Plus sign

35 NASBA credits

Calendar logo

5 days

Understand the key principles of effective Change Management! A 5 day course, the ‪CMM‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬ designation can teach you how to organize and implement change; how to identify and mobilize stakeholders and support people through the roller coaster of change.

Management & Leadership

CMM Change Management Master


Jun 13 - 17, 2021

LIVE, Virtual Training

Plus sign

35 NASBA credits

Calendar logo

5 days

Understand the key principles of effective Change Management! A 5 day course, the ‪CMM‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬ designation can teach you how to organize and implement change; how to identify and mobilize stakeholders and support people through the roller coaster of change.


Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.

LEORON Institute partners with 20+ international bodies and associations.
We also award continuing professional development credits (CPE/PDUs) for:
1. NASBA (National Association of State Boards of Accountancy)
2. Project Management Institute PDUs
3. CISI credits
4. GARP credits
5. HRCI recertification credits
6. SHRM recertification credits

The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +971 4 447 5711 or [email protected].

The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.

Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.

Radiating Social