DAY 1

Introductions and group dynamics
Introduction to the ILM and requirements of the ALM programme Leadership:

• What is leadership?
• Leadership vs. management
• Expert views on leadership
• Key theories of leadership
• Maxwell’s levels of leadership

Leadership styles:

• The different leadership styles
• Adair’s team, individual and team needs
• The style pendulum
• Factors affecting choice of leadership style
• The theory of situational leadership
• Goleman’s leadership styles and emotional intelligence
• The effects of leadership styles

Leadership qualities:

• Assessing leadership skills, traits and qualities
• Gathering feedback from others
• Taking action to enhance leadership behavior Evaluating a leader

DAY 2

Setting and communicating objectives:

• Differentiating between goals, targets and objectives
• Being SMART, PURE and CLEAR in objectives
• Talking about missions, visions, strategies and purpose

Organising people to achieve objectives:

• The importance of making effective and efficient use of people’s knowledge and skills
• Planning a team’s work to achieve objectives
• Identify the appropriate person for an activity
• How human resource planning can be used to assure output and quality

Delegating:

• How to delegate tasks effectively
• Delegation for time management, motivation and skill building
• The benefits of empowerment in the workplace
• Barriers to delegation and how these can be overcome
• How to monitor the outcomes of delegation in the workplace
• Delegation errors

Effective communication:

• Types of communication
• The importance of effective communication in the workplace
• The stages in the communication cycle
• Possible barriers to communication in the workplace
• How to overcome a potential barrier to communication
• The main methods of written and oral communication in the workplace and their uses

Written communication:

• The main advantages and disadvantages of written methods of communication
• Sending e-mails and written etiquette
• Managing the 6 Cs of writing
• Arranging information
• Managing directness and diplomacy

Spoken communication:

• The main advantages and disadvantages of oral communication
• How non-verbal communication can influence the effectiveness of oral communication
• Influencing and managing up
• Assess own performance in a frequently used method of communication
• Identify actions to improve own performance in communicating

DAY 3