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Specialist - Flights – Skopje
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Job Description
Specialist - Flights – Skopje
Department
Operations
Report To
Associate Director
Office
Skopje
Working Hours
Sunday – Thursday / 07:30 – 15:45
Job Purpose
Flight Specialist at L3RN, is a professional with great internal drive on planning and executing itineraries of the company’s internal and external stakeholders. The purpose of this position is managing travel itineraries within the budget and traveler preferences.
Required Qualification
1
• Bachelor’s Degree OBLIGATORY
2
• English Language Proficiency (Business English, both written and spoken)
3
• Master’s Degree (recommended)
4
• GDS- AMADEUS Ceritficate.
Major Roles And Responsibilities
• Work with various stakeholders to understand the traveling needs and maintain good relationship with them.
• Utilize IATA Platform, Global Distribution System- AMADEUS software to plan itineraries through best market fare, international travel regulations, customs, and currencies.
• Understanding of airline routes, schedules, and ticket pricing.
• Carefully select and offer the best options to expert trainers and employees in terms of: dates, prices, routing and intercontinental travel information customs, weather conditions, airlines poicies.
• Book complex and linked itineraries, across the globe, with tight schedule and deadlines.
• Provide assistance in resolving any issues related to flight bookings, including changes, cancellations, and refunds.
• Provide support and guidance during emergency situations or unforeseen circumstances.
• Strong English communication skills, both verbal and written, with the ability to interact effectively with company’s internal and external stakeholders.
• Strong organizational abilities, attention to detail, and the capacity to manage multiple tasks simultaneously.
• Cost allocation, administrative support and close relationship with finance department.
• Full utilization of Popleads CRM system for all campaigns and activities.
• Efficiently manage time to ensure timely responses and bookings.
• Share knowledge and best practices with colleagues to enhance overall team performance.
Technical Competencies
Competency Name
Proficiency Level
Behavioral Competencies
Competency Name
Proficiency Level
Competency Name
Customer Centricity
Apply focus on People to develop customer excellence and happiness so to build long-lasting relationship and partnerships.
Proficiency Level
Proficient
Competency Name
Strategic Thinking
Understand the L&D business, manage the business purpose to understand where we are, where we want to be and how to get there. Utilize strategic thinking tools for business purposes, apply analytical and creative thinking.
Proficiency Level
Fundamental
Competency Name
L&D Industry Craftsmanship
Possess desire and passion for success in training and development industry, live and apply the corporate values, align the personal with organizational vision and culture.
Proficiency Level
Fundamental
Competency Name
Managing People
Growth and Development, focus on goals and execution, apply self-Motivation, engage in continuous learning as well as develop people and teams, apply and manage Diversity and Equal Opportunity as well as employee engagement.
Proficiency Level
Fundamental
Competency Name
Managing Training Projects
Possess knowledge in the sales process end to end, Instructional design and trainer recruitment, involvement of marketing, support of finance and operations teams, event management, understand the design and IT processes.
Proficiency Level
Fundamental
Competency Name
Results orientation
Demonstrate initiatives, commercial acumen, apply self-motivation and drive for results.
Proficiency Level
Proficient
Competency Name
Communication and Presentation
Knowledge of effective and appropriate communication and presentation patterns and the ability to use and adapt that knowledge in different workplace contexts
Proficiency Level
Proficient
Competency Name
Collaboration
Work together as a Team, by applying adaptability and flexibility, towards a common goal that benefits the team and the organization, apply teambuilding and conflict management techniques , adaptability and flexibility.
Proficiency Level
Proficient