WE ARE HIRING
Client Experience Coordinator – Skopje
LEORON Press Service
Jobs
٣١ يناير ٢٠٢٤
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Job Description
Client Experience Coordinator – Skopje
Department
Operations
Report To
Director of Operations
Office
Skopje
Working Hours
Sunday – Thursday / 07:30 – 15:45
Job Purpose
We are seeking a versatile and detail-oriented professional to fill the role of Client Experience Coordinator. This position is designed to bridge the responsibilities and function as a liaison between Sales Executives and Leoron customers, providing personalized assistance to clients while ensuring a high level of customer satisfaction
Required Qualification
1
• Bachelor’s Degree (General, Economics, Law, Communication, Languages) OBLIGATORY
2
• English Language Proficiency (Business English, both written and spoken)
3
• Master’s Degree (recommended)
Major Roles And Responsibilities
• Creation of campaign on Popleads upon receiving in-house confirmation activity.
• Establishing initial communication with the client to collect course requirements.
• Inform internal stakeholders about the specific requirements from the client related but not limited to banner, logo, timings, language, venue, entry permits, academy materials etc.
• Establishing of internal communication and coordination with all stakeholders regarding appointment of Event Manager, generating a platform link for LVT courses, sharing pre and post assessments with EM and Trainer, check of material before printing, manage the shipment and delivery of materials.
• Sending orientation emails to all parties that are involved in the particular course : trainer, client, event manager and other if needed.
• Generate and share attendance report on daily basis together with specific and important updates.
• Gather pre/post assessments reports, Post training report produced by the trainer, evaluation report and tax invoice.
• Collect and share all the other supporting documents(invoices)that the client need to process the payment.
• Function as a liaison to support AR in collecting payments as a first layer of support to Collection, before escalsating the case.
• Manage Calendar and all the changes in it.
• Coordinate with internal stakeholders to create pre-campaigns page so to prepare the calendar of public courses for the following year.
• Working closely with delivery team and other stakeholders for development of new features and functionalities, testing and bugs reporting.
• Provide support to sales in registration of deals for larger accounts.
Technical Competencies
Competency Name
Proficiency Level
Behavioral Competencies
Competency Name
Proficiency Level
Competency Name
Customer Centricity
Apply focus on People to develop customer excellence and happiness so to build long-lasting relationship and partnerships.
Proficiency Level
Advanced
Competency Name
Strategic Thinking
Understand the L&D business, manage the business purpose to understand where we are, where we want to be and how to get there. Utilize strategic thinking tools for business purposes, apply analytical and creative thinking.
Proficiency Level
Proficient
Competency Name
L&D Industry Craftsmanship
Possess desire and passion for success in training and development industry, live and apply the corporate values, align the personal with organizational vision and culture.
Proficiency Level
Proficient
Competency Name
Managing People
Growth and Development, focus on goals and execution, apply self-Motivation, engage in continuous learning as well as develop people and teams, apply and manage Diversity and Equal Opportunity as well as employee engagement.
Proficiency Level
Proficient
Competency Name
Managing Training Projects
Possess knowledge in the sales process end to end, Instructional design and trainer recruitment, involvement of marketing, support of finance and operations teams, event management, understand the design and IT processes.
Proficiency Level
Proficient
Competency Name
Results orientation
Demonstrate initiatives, commercial acumen, apply self-motivation and drive for results.
Proficiency Level
Advanced
Competency Name
Communication and Presentation
Knowledge of effective and appropriate communication and presentation patterns and the ability to use and adapt that knowledge in different workplace contexts
Proficiency Level
Advanced
Competency Name
Collaboration
Work together as a Team, by applying adaptability and flexibility, towards a common goal that benefits the team and the organization, apply teambuilding and conflict management techniques , adaptability and flexibility.
Proficiency Level
Advanced